Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Jayla Carty

Toronto,Canada

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

Menzies Aviation
02.2023 - Current
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes over PA system.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Developed and implemented strategies to minimize customer wait times.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Child Youth Leader

City Of Toronto
09.2022 - 05.2024
  • Mentored youth in developing leadership skills
  • Supported and assisted process of evaluating vision and goals of youth programs
  • Developed positive, authentic relationships with youth and families from different backgrounds
  • Assisted staff with planning lessons and activities within the framework of the assigned curriculum
  • Created effective communication systems between staff members and youth participants
  • Motivated participants to set personal goals related to academic success or career development
  • Facilitated workshops on topics such as conflict resolution, team building, and leadership development
  • Responsible for going through rules and regulations for summer camp
  • Trips in the summer, swimming, rock climbing, BBQ etc
  • Taught youth how to cook and bake as a group
  • Girls’ program/ hygiene tips
  • Nutrients presentation
  • Assisted youth with homework

Baking instructor

City Of Toronto
05.2023 - 05.2023
  • Baked variety of sweets with kids
  • Taught the youth how many tablespoons and correct measurements
  • Wrote down recipes for kids to take home and make with family
  • Responsible for making sure kids wash hands frequently when baking before
  • In between and after
  • Was responsible for making copies of sketching to color and draw when sweets were in the oven/ playing hangman
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

Community Youth Leader

City Of Toronto
03.2023 - 03.2023
  • Took youth on a bowling trip with other sites
  • Played many games to keep the kids entertained and showed them new games
  • Made a shop for kids to choose groceries from and we cooked/ baked what she or he asked for

Sales Associate

Vaughn
05.2022 - 12.2022
  • Cashier
  • Was responsible for switching between cooking and cashier
  • Gave directions to families in park
  • Customer service
  • Worked haunt, winter fest and summer
  • Made sales of hot chocolate etc
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Thrift store

Monsignor Percy Johnson- CO-OP
10.2021 - 01.2022
  • Replenish shelf stock, break down boxes and help sort items
  • Acknowledge guests and assist with their shopping needs

Score Keeper

The Playground East
08.2021 - 09.2021
  • Assisted with the basketball games, by facilitating teams and keeping track of score
  • Set up basketball courts each day, and enforced safety and health procedures
  • Interacted with the coaches and basketball players

Open house

Monsignor Percy Johnson
10.2019 - 10.2019
  • Showed graduates of grade 8 what their classroom would look like in the coming year
  • Gave families a tour of the school
  • Provided refreshments and handed out pamphlets with information about the school
  • Was responsible for setting up the space with tables and chairs

Education

OSSD -

Monsignor Percy Johnson
06.2023

Skills

  • Written Communication
  • Oral Communication
  • Customer Service
  • Problem Solving
  • Attentive Listening
  • Organization Skills
  • Attention to Detail
  • Teamwork
  • Time Management
  • Youth Activity Planning
  • Assisting Passengers
  • Tagging Bags
  • Gate Leading

References

Dalton Galloway

Languages

English
Professional Working

Timeline

Baking instructor

City Of Toronto
05.2023 - 05.2023

Community Youth Leader

City Of Toronto
03.2023 - 03.2023

Customer Service Agent

Menzies Aviation
02.2023 - Current

Child Youth Leader

City Of Toronto
09.2022 - 05.2024

Sales Associate

Vaughn
05.2022 - 12.2022

Thrift store

Monsignor Percy Johnson- CO-OP
10.2021 - 01.2022

Score Keeper

The Playground East
08.2021 - 09.2021

Open house

Monsignor Percy Johnson
10.2019 - 10.2019

OSSD -

Monsignor Percy Johnson

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