Jayla Bamer
Discovery Bay,CA
Summary
Dynamic customer service professional with a proven track record at GBL Infrastructure Solutions, Inc., excelling in problem resolution and active listening. Enhanced customer satisfaction through effective communication and feedback implementation, leading to increased loyalty. Proficient in order processing and data entry, ensuring timely service delivery and meticulous record-keeping.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
GBL Infrastructure Solutions, Inc.
04.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and ensured timely delivery of services to clients.
- Implemented feedback mechanisms to improve customer satisfaction and retention rates.
- Responded to customer requests for products, services, and company information.
- Quoting and processing up to and exceeding $1,000,000.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
Golden State Tanning
09.2020 - 04.2022
- For Assisted customers with product inquiries and selections, ensuring a positive shopping experience. With an average of 50 customers per day.
- Maintained product displays and inventory organization to enhance store appearance and accessibility.
- Supported sales team in executing promotional campaigns, driving customer engagement and interest.
- Processed transactions accurately using point-of-sale systems, maintaining cash register integrity
- Learned store policies and procedures quickly to ensure compliance during daily operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
California High School
San Ramon, CA06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft outlook
- Microsoft Excel
- Order processing
- Follow-up skills
Timeline
Customer Service Representative
GBL Infrastructure Solutions, Inc.
04.2022 - Current
Sales Associate
Golden State Tanning
09.2020 - 04.2022
High School Diploma -
California High School