Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

JAYKUMAR PATEL

Windsor,ON

Summary

Dedicated IT tecnician and cable technician with two years of experience in servicing and maintaining electronic equipment, ensuring customer satisfaction through exceptional communication and technical expertise. Adept at troubleshooting and resolving uncommon technical problems with a strong commitment to record-keeping and professional development.

Overview

3
3
years of professional experience

Work History

IT Technician

St Clair College
05.2022 - 09.2023
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].

Cabling Fiber Optics

Jio
01.2021 - 03.2022
  • Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
  • Conducted site surveys to validate customer's infrastructure deliverables.
  • Installed and configured new devices and system components.
  • Cleaning and maintaining fiber optic connectors and cables to prevent signal degradation.
  • Performing regular inspections to identify and address potential problems.
  • Replacing damaged or degraded fiber optic components.
  • Updating documentation and records of the fiber optic network.

Education

High School Diploma -

St Clair College
Windsor
09.2023

Skills

  • Mobile Fleet Management
  • Data Retention
  • AV Installation
  • Helpdesk Services
  • Hardware Maintenance
  • Software Support
  • Electronic Skills
  • Teamwork
  • Network Management

Additional Information


  • Successfully resolved complex technical issues, ensuring minimal downtime for customers.
  • Maintained a clean driver's record and valid provincial license, meeting travel requirements for the role.
  • Demonstrated exceptional flexibility and a positive attitude, including working nights, weekends, overtime, flex shifts, and on-call duties to ensure customer satisfaction.
  • I have valid passport to travel to the US for training.

Timeline

IT Technician

St Clair College
05.2022 - 09.2023

Cabling Fiber Optics

Jio
01.2021 - 03.2022

High School Diploma -

St Clair College

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JAYKUMAR PATEL