Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Jaykob Woll

Moreno Valley

Summary

Careful Clerical Assistant with distinguished history of working hard for best-in-class service and maintaining professionalism in difficult situations. Dedicated to solutions-oriented problem-solving. Kind and personable with great attention to detail.

Training professional with history of optimizing training programs to improve organizational performance and employee engagement. Known for delivering impactful training solutions that align with business objectives. Strong focus on team collaboration and adapting to evolving needs, ensuring reliable performance and consistent results.

Overview

5
5
years of professional experience

Work History

Training Manager

Five Guys
09.2022 - Current
  • Developed and implemented training programs to enhance employee skills and knowledge.
  • Collaborated with department heads to identify training needs and align programs with organizational goals.
  • Evaluated training effectiveness through feedback surveys and performance assessments.
  • Facilitated workshops and seminars to promote continuous learning among staff members.
  • Managed training schedules, ensuring timely delivery of courses and resources.
  • Monitored and evaluated training performance to determine quality and cohesiveness.

Tutorial Teacher

Columbia Elementary
01.2022 - 05.2022
  • Designed comfortable tutoring environment conducive to learning.
  • Assisted students in finding useful study methods to enhance academic performance.
  • Researched or recommend textbooks, software, equipment, or other learning materials to complement tutoring.
  • Conducted study exercises to help student pass class exam or improve scores on standardized tests.
  • Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
  • Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
  • Worked closely with students to help develop math and essay writing skills.
  • Helped students review and understand previous lessons to make connection with new lesson.
  • Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.

Shift Lead

Buffalo Wild Wings
08.2021 - 06.2022
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Documented receipts, employee hours and inventory movement.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Improved daily operational plans, developed production schedules and optimized task flow.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Reinforced rules to promote superior employee performance.
  • Coordinated shift workers for inventory receiving, auditing and restocking.

Lead Clerical Assistant

Covid Clinic
07.2020 - 05.2021
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Provided exemplary training in office procedures and policies to new employees.

Education

Associate of Science - Communications

Moreno Valley College
Moreno Valley, CA

No Degree - Social Work

Brigham Young University Pathways
Idaho City, ID
06-2028

High School Diploma -

Orange Vista High School
06.2020

Skills

  • Operations Monitoring
  • Regulatory Compliance
  • Guest Service
  • Staff Supervision
  • Employee Attendance Monitoring
  • Team Collaboration and Leadership
  • Customer Service Management
  • Training Assistance
  • Flexible Schedule
  • Verbal and Written Communication
  • New employee training
  • New hire on-boarding
  • Program optimization

Education and Training

true

Timeline

Training Manager

Five Guys
09.2022 - Current

Tutorial Teacher

Columbia Elementary
01.2022 - 05.2022

Shift Lead

Buffalo Wild Wings
08.2021 - 06.2022

Lead Clerical Assistant

Covid Clinic
07.2020 - 05.2021

High School Diploma -

Orange Vista High School

Associate of Science - Communications

Moreno Valley College

No Degree - Social Work

Brigham Young University Pathways

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Jaykob Woll