Summary
Overview
Work History
Education
Skills
drawing, biking,
Timeline
Generic

Jayina Jean-louis

Montreal,QC

Summary

Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

10
10
years of professional experience

Work History

Service Department

Audi Vehicule
12.2022 - 11.2023
  • Resolved customer complaints in professional and timely manner.
  • Maintained records of service transactions and customer feedback for future reference.
  • Monitored inventory levels and placed orders to replenish stock.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Analyzed service reports to identify areas of improvement.

Medical Receptionist

Lmc Endocrinology
02.2023 - 07.2023
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Completed patient referrals to other medical specialists.
  • Invoiced patients accurately in line with charging guidelines.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Restaurant Manager

Lakeshore , Dorval
06.2016 - 07.2020
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Bakery Assistant

Gourmet Aldo
05.2014 - 05.2016
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Operated commercial kitchen equipment and tools.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Lifted and moved items weighing over 50 kg pounds using proper lifting techniques.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.

Education

GED -

Collège André-Laurendeau
LaSalle, QC
06.2025

High School Diploma -

Saint Henry
Montreal
06.2016

Skills

  • Word Processing
  • Telephone Etiquette
  • Administrative Duties
  • Appointment Scheduling
  • Customer Satisfaction
  • Copying and Scanning
  • Clinic Administration
  • Ordering Supplies
  • Registration Processing
  • Billing and Invoicing
  • Data Entry
  • Email Correspondence
  • Customer Communication
  • Information Updates
  • Call Transfers
  • Serve Customer Needs
  • Informational Releases
  • Cash Handling
  • Microsoft Office
  • Kitchen Preparation
  • Paperwork and Documentation
  • Verbal and Writing Communication
  • Inventory Management
  • Business Correspondence

drawing, biking,

i love art so i learned to draw .


i love biking because it is an exercise that takes you places and promotes health.

Timeline

Medical Receptionist

Lmc Endocrinology
02.2023 - 07.2023

Service Department

Audi Vehicule
12.2022 - 11.2023

Restaurant Manager

Lakeshore , Dorval
06.2016 - 07.2020

Bakery Assistant

Gourmet Aldo
05.2014 - 05.2016

GED -

Collège André-Laurendeau

High School Diploma -

Saint Henry

Similar Profiles

CREATE PROFILE
Jayina Jean-louis