JAYESH WADHWA
St. John's,Canada
Summary
Proven results in enhancing customer satisfaction and streamlining operations, notably with Strategic Aviation Group. Skilled in complaint resolution and CRM, demonstrating exceptional communication and adaptability.
Achieved significant improvements in service delivery through effective problem-solving and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Strategic Aviation Group
02.2024 - Current
- Provide service to the several affiliated airlines with Strategic Aviation such as Sunwing, Flair and WestJet
- Passenger Assistance: Provide exceptional service to passengers, addressing inquiries and facilitating ticketing and reservations efficiently
- Gate Operation: Streamline check-in processes and manage boarding procedures to ensure timely and organized departure
- Baggage Assistance: Helping Customer with the luggage, addressing their questions and complaints, assisting them with their lost, damaged and delayed baggage concerns.
- Issue Resolution And Team Collaboration: Resolve customer complaints and issues promptly, maintaining high standards of professionalism and customer satisfaction
Customer Service Representative
Canadian Tire Corporation
01.2023 - 12.2023
- Assisted customers with product inquiries, purchases, and returns
- Maintained up-to-date knowledge of store products and promotions and collaborated with team members to ensure a positive shopping experience for customers
Sales and Customer Representative
Dairy Queen Canada
04.2022 - 01.2023
- Provided friendly and efficient service to customers in a fast-paced environment
- Assisted in training new employees, and promoting a collaborative team environment
Technology Consultant and Sales Representative
Staples Canada
09.2021 - 04.2022
- Delivered exceptional customer service by assisting customers with their office supply needs
- Managed cash register operations and handled transactions accurately while resolving customer issues and concerns, enhancing overall customer satisfaction
Education
Diploma in Culinary Arts -
North Alberta Institute of Technology
Edmonton, AB12-2026
High School Diploma -
St. Xavier's High School
06.2021
Skills
- Complaint resolution
- Customer relationship management (CRM)
- Multitasking
- Product and service Solution
- Exceptional Communication
- Adaptability
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Strategic Aviation Group
02.2024 - Current
Customer Service Representative
Canadian Tire Corporation
01.2023 - 12.2023
Sales and Customer Representative
Dairy Queen Canada
04.2022 - 01.2023
Technology Consultant and Sales Representative
Staples Canada
09.2021 - 04.2022
High School Diploma -
St. Xavier's High School
Diploma in Culinary Arts -
North Alberta Institute of Technology
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