Jayesh Ratnani
North York,Canada
Summary
Supply Chain Management professional with a focus on procurement and strategic sourcing. Proven experience in customer service, sales, and logistics, with strong analytical and interpersonal skills. Seeking a challenging role to leverage knowledge of ERP systems (SAP) and Ariba Sourcing to optimize procurement processes and drive value within a dynamic organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Team Member)
Tim Hortons
09.2023 - Current
- Provide excellent customer service by managing orders and transactions efficiently.
- Prepare and serve beverages and food while maintaining quality and cleanliness standards.
- Contribute to team coordination and support in a high-traffic environment.
Inventory Intern (Co-op)
Tim Hortons
09.2024 - 12.2024
- Manage and optimize inventory levels for smooth daily operations.
- Coordinate with suppliers and internal teams for stock management.
- Perform data entry, inventory analysis, and reporting to ensure accurate records.
Customer Service Representative
All in one convenience
05.2023 - 10.2023
- Delivered exceptional customer service, and handled cash transactions.
- Managed inventory organization, labeling, and restocking.
- Collaborated with team members to create a positive work environment.
Sales and Distribution Head
New Amazing Laser Technology
01.2022 - 01.2023
- Successfully led and motivated a high-performing sales team, exceeding revenue targets consistently.
- Developed and executed strategic sales plans that optimized distribution channels and expanded market reach.
- Conducted in-depth market analysis, identifying new business opportunities, and driving data-driven sales growth.
Logistics Manager
Ambuja Intermediates Pvt. Ltd.
01.2021 - 01.2022
- Managed end-to-end supply chain operations, encompassing procurement, transportation, warehousing, and delivery, to ensure efficient and cost-effective logistics.
- Negotiated and managed relationships with 3PLs, optimizing transportation routes and carrier selection to minimize costs and improve delivery times.
- Supervised warehouse operations, including inventory control, order fulfillment, and staff management, while maintaining safety and productivity standards.
- Identified and implemented process improvements across the logistics function, resulting in a 2-5% reduction in production costs.
Education
Ontario College Diploma - Supply Chain Management, ERP
Loyalist College
Toronto, Canada12.2024
Bachelor of Commerce Degree -
Gujarat University, J.G. College of Commerce
Ahmedabad, India01.2021
Skills
- Procurement & Strategic Sourcing
- Supply Chain Management
- ERP Systems (SAP)
- Data Analysis & Reporting
- Negotiation & Contract Management
- Supplier Relationship Management
- Inventory Management
- B2B Communication
- Process Improvement
- Microsoft Office Suite
Certification
Discovering SAP Ariba Sourcing Certification
Timeline
Inventory Intern (Co-op)
Tim Hortons
09.2024 - 12.2024
Customer Service Representative (Team Member)
Tim Hortons
09.2023 - Current
Customer Service Representative
All in one convenience
05.2023 - 10.2023
Sales and Distribution Head
New Amazing Laser Technology
01.2022 - 01.2023
Logistics Manager
Ambuja Intermediates Pvt. Ltd.
01.2021 - 01.2022
Ontario College Diploma - Supply Chain Management, ERP
Loyalist College
Bachelor of Commerce Degree -
Gujarat University, J.G. College of Commerce
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