Jaye Pamela Randall
Toronto,ON
Summary
With over 21 years of experience in retail management and customer service, I have developed a strong foundation in maintaining smooth office operations and ensuring efficient patient flows as a resourceful Medical Administrator. My detail-oriented approach allows for effective organization of files, appointment scheduling, and exceptional patient assistance in medical office settings. As an enthusiastic Administrative Assistant, I possess excellent people skills and a dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology enable me to excel in any administrative role within the healthcare industry.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant
TRIO Fertility
07.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used Accuro to schedule appointments for doctor visits and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Medical Administrative Assistant
Toronto Cardiac Clinic
10.2020 - 06.2022
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Updated patient accounts and information daily.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Scheduled patient appointments, accounting for physician availability and optimal patient loads.
- Completed registration quickly and cordially for all new patients.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Monitored shared email in-boxes and quickly addressed inquiries and concerns.
- Directed patient flow during practice hours, minimizing patient wait time.
Medical Assistant
Victorian Order Of Nurses VON
10.2016 - 10.2020
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients to resolve inquiries, schedule appointments
- Communicated with patients by phone
- Answered appointment calls to streamline office operations.
- Assisted with technical treatments and entered information within patient records and charts.
- Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
- Improved patient care and daily task efficiency resulting in smoother operations.
Education
Medical Assistant With Honors -
Everest
06.2013
Skills
- Organization and Time Management
- Detail-Oriented
- Time Management
- Medical Report Preparation
- CPR Certified
- Certified Medical Administrative Specialist
- Appointment Scheduling
- Customer Service
- Verbal and Written Communication
- Administrative Tasks
- Adaptable and Flexible
- Calendar and Appointment Management
Timeline
Medical Office Assistant
TRIO Fertility
07.2022 - Current
Medical Administrative Assistant
Toronto Cardiac Clinic
10.2020 - 06.2022
Medical Assistant
Victorian Order Of Nurses VON
10.2016 - 10.2020
Medical Assistant With Honors -
Everest
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