Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

JAYEOBA BOLANLE OLUFUNTO

Lagos,Nigeria

Summary

A hardworking, organized and dedicated young woman possessing excellent interpersonal and communication skill. Prioritizes building relationships, creating positive images and increasing clients’ retention. Is an efficient team player, able to work under little or no supervision and also able to manage pressure while performing duties targeted towards achieving the goal of my employer as well as for the advancement of my career.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Officer

The 99 Edge Limited
Oniru, Lagos State
06.2023 - Current
  • Assist in processing customer orders, including order entry, tracking and coordinating with relevant departments to ensure timely delivery
  • Screen and direct phone calls and distribute correspondence
  • Maintain accurate and up-to-date records of customers interactions, inquiries and resolutions using our internal systems and databases
  • Work closely with cross-functional teams, including sales, logistics and technical support to ensure a seamless customer experience
  • Address enquiries and questions of potential guests/guests on all channels
  • Assisting in preparation of monthly reports on all apartments
  • Assisting in the management of accounts on booking platforms.

Human Resource Graduate Trainee

BamBam Automation
Ikeja, Lagos State
11.2022 - Current
  • Assisting in the recruitment process by posting job vacancies, screening resumes, and scheduling interviews to identify qualified candidates
  • Facilitating new employee orientation programs and ensuring a smooth onboarding process through document preparation and coordination
  • Maintaining and updating employee records and HR databases, ensuring data accuracy and confidentiality
  • Supporting HR in ensuring compliance with labor laws and regulations, and generating HR reports and analytics
  • Staying updated on HR trends and best practices through training, self-study, and seeking opportunities for skill expansion
  • Providing administrative support to the HR team, including filing, scanning, and data entry, and managing appointments.

Administrative Assistant

Rhema international College
Ibadan, Oyo State
11.2021 - 11.2022
  • Maintaining positivity while responding and resolving parent’s complaint
  • Receiving and confirming payment, issuing receipts to parents and handling execution of special requests
  • Supervising and guiding students to meet expected class objectives
  • Maintaining discipline and advancing good morals among students
  • Ensuring members of staff set achievable learning objectives
  • Setting high standard examination questions and drafting marking schemes.

Office Assistant

Buy-it
Nigeria
08.2021 - 11.2021
  • Handled requests and deliveries and also redirected complaints to the management for prompt reconciliation
  • Received and prepared orders, monitored and followed up logistics services, drivers and delivery routes to ensure that products are delivered to the right clients
  • Reached out to customers for delivery reviews and reassured them of optimum satisfactory service thereby maintaining trust
  • Maintained updated records of dispatch riders schedule and tasks to ensure accuracy.

Child Caregiver

Odewunmi house
Modakeke, Osun State
07.2020 - 09.2020
  • Observed children to identify emotional, physical or social related issues
  • Worked along sides parents to address concerns and ensure needs are met at all times
  • Built trust relationship with children which helped understanding and interaction
  • Assisted with homework and reading, provided nurturing and support to children
  • Maintained safety, monitored activities of children and eliminated all possible signs of hazards.

Administrative Assistant

Babcock University
Ilisan- Remo, Ogun State
01.2019 - 04.2020
  • Provided guidance, mediated and resolved conflicts in a professional and timely manner thereby promoting trust and cordiality
  • Managed students record including daily count logbook, maintained students’ safety and ensured residence hall rules were duly followed
  • Organized, planned and implemented creative educational, social, and recreational programs that fostered students’ interaction and development.

Education

National Youth Service Certificate -

11.2022

Bachelor of Science, History and International Studies -

Babcock University
06.2021

Skills

  • Leadership
  • Conflict Management
  • Excellent Communication Skill
  • Time Management
  • Analytical Skill
  • Teamwork
  • Administration
  • Multitasking
  • Problem Solving
  • Multi-Lingual

Certification

  • 06/01/22, Human Resource Management, Cherish Global Professional Academy
  • 08/01/21, Digital Skills for the workplace, Accenture Future Learn
  • 06/01/21, Microsoft Office Certification, New Horizons Nigeria

References

Available on Request

Timeline

Customer Service Officer

The 99 Edge Limited
06.2023 - Current

Human Resource Graduate Trainee

BamBam Automation
11.2022 - Current

Administrative Assistant

Rhema international College
11.2021 - 11.2022

Office Assistant

Buy-it
08.2021 - 11.2021

Child Caregiver

Odewunmi house
07.2020 - 09.2020

Administrative Assistant

Babcock University
01.2019 - 04.2020

National Youth Service Certificate -

Bachelor of Science, History and International Studies -

Babcock University

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JAYEOBA BOLANLE OLUFUNTO