Jayendrakumar Patel
Edmonton,AB
Summary
Dynamic sales professional with a proven track record at Evolution Liquor, excelling in customer service and sales strategy development. Achieved consistent sales targets by coaching teams and enhancing store merchandising. Skilled in problem-solving and fostering client relationships, driving repeat business and revenue growth through effective selling techniques.
Overview
20
20
years of professional experience
Work History
Sales Supervisor
Evolution Liquor
Edmonton, Alberta, Canada
01.2023 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Drove significant increase in cross-selling success by training staff on effective techniques and product knowledge.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Negotiated more favorable rates and delivery times with vendors.
Proprietor
Yogeshwar Hardware
Ahmedabad, Gujarat, India
11.2014 - 07.2022
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Entered income and expense details into business databases to track purchases and address variances.
- Boosted sales through effective merchandising strategies and attractive store displays.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
- Grew business by developing business plans, hiring staff and obtaining initial investments.
- Formulated business plan to launch company services and signed new accounts.
Purchase Manager
Pushti Infinite
Ahmedabad, Gujarat , India
08.2010 - 08.2014
- Increased procurement efficiency by implementing effective strategies and streamlining processes.
- Conducted re-negotiations with vendors on rejections, disposition and adjustment of purchased materials not meeting specifications.
- Improved inventory management by implementing an efficient system for monitoring stock levels.
- Trained purchasing team to assess vendor capabilities, develop sources and evaluate vendor performance.
- Assisted in the preparation of annual budgets, ensuring accurate forecasting of procurement costs.
- Approved or rejected prices, terms and deliveries not in line with policy.
- Conducted market research to identify new suppliers and obtain competitive quotations.
- Performed monthly reconciliation of open purchasing orders.
- Generated reports, documents and analysis in Software for senior management review and approval.
Senior Mechanic
M.K.Refrigeration
Ahmedabad
05.2008 - 06.2010
- Enhanced customer satisfaction through timely and accurate completion of repairs, resulting in positive feedback and repeat business.
- Performed fleet maintenance services for local businesses, ensuring optimal vehicle performance and reduced operational costs for clients.
- Increased efficiency in maintenance procedures by implementing a streamlined workflow process for the team.
- Solved complex mechanical issues by utilizing advanced diagnostic tools and troubleshooting techniques.
- Developed strong relationships with suppliers, negotiating favorable pricing on parts orders while maintaining quality standards.
- Contributed to a positive team environment by offering assistance when needed and collaborating effectively with coworkers on challenging projects.
- Utilized technical manuals and schematics for accurate diagnosis of complex mechanical problems, leading to successful repairs in minimal timeframes.
- Delivered exceptional customer service by addressing inquiries, providing accurate repair estimates, and maintaining regular communication throughout the repair process.
- Assisted management with employee scheduling and workload distribution, ensuring efficient use of resources and timely completion of tasks.
- Improved workplace safety by conducting regular equipment inspections and enforcing adherence to safety protocols.
- Collaborated with service advisors on repair estimates, ensuring transparent communication with customers regarding costs and timelines.
- Wrote work orders and updated accounts in workshop computer.
- Requisitioned materials and supplies such as tools, equipment and replacement parts.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Junior Mechanic
M.K.Refrigeration
Ahmedabad, Gujarat , India
03.2005 - 04.2008
- Improved performance by conducting thorough inspections and identifying necessary repairs.
- Supported team members with various tasks when needed, fostering positive work environment and efficient workflow.
- Participated in ongoing training opportunities to stay current on industry trends and best practices, enhancing overall skillset as a mechanic.
- Described problems and solutions to customers to determine preferred course of action.
- Streamlined repair process by effectively communicating with colleagues about task prioritization and progress updates.
- Enhanced customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
- Followed standard checklists when evaluating equipment for operational capacities.
- Worked under guidance of senior mechanical professionals to implement repairs and install new components.
- Provided excellent customer service by explaining repair processes and answering questions with clarity and patience.
Education
High School Diploma - Refrigerator & Air Conditioner Engg
D. N . Polytechnic
Raipur , Ahmedabad, India06.2001
High School Diploma - Commerce
M.B.Patel Ghyan Jyot High School
Ahmedabad , Gujarat 03.2001
Skills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Management support
- Sales team assistance
- Customer segmentation
- Store appearance and merchandising
- Goals and performance
- Sales coaching
- Operations
- Order management
- Delivering reviews
- Expense control
- Problem-solving
- Merchandise placement and displays
- Sales support
Languages
English
Elementary
Timeline
Sales Supervisor
Evolution Liquor
01.2023 - Current
Proprietor
Yogeshwar Hardware
11.2014 - 07.2022
Purchase Manager
Pushti Infinite
08.2010 - 08.2014
Senior Mechanic
M.K.Refrigeration
05.2008 - 06.2010
Junior Mechanic
M.K.Refrigeration
03.2005 - 04.2008
High School Diploma - Refrigerator & Air Conditioner Engg
D. N . Polytechnic
High School Diploma - Commerce
M.B.Patel Ghyan Jyot High School