Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jayendrakumar Patel

Edmonton,AB

Summary

Dynamic sales professional with a proven track record at Evolution Liquor, excelling in customer service and sales strategy development. Achieved consistent sales targets by coaching teams and enhancing store merchandising. Skilled in problem-solving and fostering client relationships, driving repeat business and revenue growth through effective selling techniques.

Overview

20
20
years of professional experience

Work History

Sales Supervisor

Evolution Liquor
01.2023 - Current
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Drove significant increase in cross-selling success by training staff on effective techniques and product knowledge.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Negotiated more favorable rates and delivery times with vendors.

Proprietor

Yogeshwar Hardware
11.2014 - 07.2022
  • Managed finances, budgeting, and forecasting to optimize business growth and profitability.
  • Increased customer satisfaction by providing personalized service and addressing clients'' needs.
  • Entered income and expense details into business databases to track purchases and address variances.
  • Boosted sales through effective merchandising strategies and attractive store displays.
  • Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
  • Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
  • Grew business by developing business plans, hiring staff and obtaining initial investments.
  • Formulated business plan to launch company services and signed new accounts.

Purchase Manager

Pushti Infinite
08.2010 - 08.2014
  • Increased procurement efficiency by implementing effective strategies and streamlining processes.
  • Conducted re-negotiations with vendors on rejections, disposition and adjustment of purchased materials not meeting specifications.
  • Improved inventory management by implementing an efficient system for monitoring stock levels.
  • Trained purchasing team to assess vendor capabilities, develop sources and evaluate vendor performance.
  • Assisted in the preparation of annual budgets, ensuring accurate forecasting of procurement costs.
  • Approved or rejected prices, terms and deliveries not in line with policy.
  • Conducted market research to identify new suppliers and obtain competitive quotations.
  • Performed monthly reconciliation of open purchasing orders.
  • Generated reports, documents and analysis in Software for senior management review and approval.

Senior Mechanic

M.K.Refrigeration
05.2008 - 06.2010
  • Enhanced customer satisfaction through timely and accurate completion of repairs, resulting in positive feedback and repeat business.
  • Performed fleet maintenance services for local businesses, ensuring optimal vehicle performance and reduced operational costs for clients.
  • Increased efficiency in maintenance procedures by implementing a streamlined workflow process for the team.
  • Solved complex mechanical issues by utilizing advanced diagnostic tools and troubleshooting techniques.
  • Developed strong relationships with suppliers, negotiating favorable pricing on parts orders while maintaining quality standards.
  • Contributed to a positive team environment by offering assistance when needed and collaborating effectively with coworkers on challenging projects.
  • Utilized technical manuals and schematics for accurate diagnosis of complex mechanical problems, leading to successful repairs in minimal timeframes.
  • Delivered exceptional customer service by addressing inquiries, providing accurate repair estimates, and maintaining regular communication throughout the repair process.
  • Assisted management with employee scheduling and workload distribution, ensuring efficient use of resources and timely completion of tasks.
  • Improved workplace safety by conducting regular equipment inspections and enforcing adherence to safety protocols.
  • Collaborated with service advisors on repair estimates, ensuring transparent communication with customers regarding costs and timelines.
  • Wrote work orders and updated accounts in workshop computer.
  • Requisitioned materials and supplies such as tools, equipment and replacement parts.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.

Junior Mechanic

M.K.Refrigeration
03.2005 - 04.2008
  • Improved performance by conducting thorough inspections and identifying necessary repairs.
  • Supported team members with various tasks when needed, fostering positive work environment and efficient workflow.
  • Participated in ongoing training opportunities to stay current on industry trends and best practices, enhancing overall skillset as a mechanic.
  • Described problems and solutions to customers to determine preferred course of action.
  • Streamlined repair process by effectively communicating with colleagues about task prioritization and progress updates.
  • Enhanced customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
  • Followed standard checklists when evaluating equipment for operational capacities.
  • Worked under guidance of senior mechanical professionals to implement repairs and install new components.
  • Provided excellent customer service by explaining repair processes and answering questions with clarity and patience.

Education

High School Diploma - Refrigerator & Air Conditioner Engg

D. N . Polytechnic
Raipur , Ahmedabad, India
06.2001

High School Diploma - Commerce

M.B.Patel Ghyan Jyot High School
Ahmedabad , Gujarat
03.2001

Skills

  • Customer service
  • Sales presentations
  • Effective selling techniques
  • Sales strategy development
  • Management support
  • Sales team assistance
  • Customer segmentation
  • Store appearance and merchandising
  • Goals and performance
  • Sales coaching
  • Operations
  • Order management
  • Delivering reviews
  • Expense control
  • Problem-solving
  • Merchandise placement and displays
  • Sales support

Languages

English
Elementary

Timeline

Sales Supervisor

Evolution Liquor
01.2023 - Current

Proprietor

Yogeshwar Hardware
11.2014 - 07.2022

Purchase Manager

Pushti Infinite
08.2010 - 08.2014

Senior Mechanic

M.K.Refrigeration
05.2008 - 06.2010

Junior Mechanic

M.K.Refrigeration
03.2005 - 04.2008

High School Diploma - Refrigerator & Air Conditioner Engg

D. N . Polytechnic

High School Diploma - Commerce

M.B.Patel Ghyan Jyot High School

Similar Profiles

CREATE PROFILE
Jayendrakumar Patel