Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eliza Paloma

San Francisco

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and grow within a company.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Designer Shoe Warehouse, DSW
10.2017 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Security Manager

Allied Universal Security Services
12.2019 - 11.2021
  • Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
  • Provided executive protection services for high-profile clients, ensuring their safety during public appearances and travel.
  • Outlined and maintained security patching schedule to efficiently address ongoing system issues.
  • Developed and maintained emergency response plans to promote fast and effective action during crises.

Certified Clinical Medical Assistant Intern

San Mateo Career & Adult Education
01.2023 - 05.2023
  • Efficiently managed incoming phone calls, addressing inquiries from patients, pharmacies, insurance companies.
  • Promoted a safe environment for both patients and staff members through adherence to infection control standards.
  • Enhanced continuity of care through thorough documentation of assessments, interventions, and outcomes.
  • Demonstrated adaptability and quick learning ability when tasked with various responsibilities across different departments.

Security Manager

Securitas Security
08.2019 - 01.2024
  • Managed a team of security personnel, providing regular training for improved performance and professional growth.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
  • Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.

Daycare Assistant

Daycare Services For Children
02.2024 - Current
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.

Education

High School Diploma -

Carlmont High School
Belmont, CA
06.2019

Skills

  • HIPAA Compliance
  • Customer Service
  • Medical terminology knowledge
  • Verbal and written communication
  • Complex Problem-Solving
  • Sales Techniques
  • Schedule Preparation
  • Team Development
  • Immunization Administration
  • Patient Care

Certification

  • CCMA - Certified Clinical Medical Assistant
  • Certified BLS CPR, American Heart Association

Timeline

Daycare Assistant

Daycare Services For Children
02.2024 - Current

Certified Clinical Medical Assistant Intern

San Mateo Career & Adult Education
01.2023 - 05.2023

Security Manager

Allied Universal Security Services
12.2019 - 11.2021

Security Manager

Securitas Security
08.2019 - 01.2024

Customer Service Representative

Designer Shoe Warehouse, DSW
10.2017 - 08.2019

High School Diploma -

Carlmont High School

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Eliza Paloma