Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jayden Zister

London

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction at Zippy's Hockey Wax. Skilled in problem-solving and leadership, I successfully managed a team while fostering collaboration. My attention to detail and ability to create engaging environments were key in supporting patients at CCARE, ensuring their well-being and safety.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Volunteer

CCARE
01.2025 - Current
  • Assisted patients living with dementia by guiding them through tailored workout plans to promote physical well-being.
  • Monitored vital health indicators, such as heart rate, to ensure patient safety during exercise sessions.
  • Fostered a positive and encouraging environment to support patient engagement and overall well-being.

Business Owner/Operator

Zippy's Hockey Wax
04.2018 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.

Birthday Party Hostess

Palasad South
05.2023 - 08.2024
  • Protected young guests by monitoring activities and maintaining strong perimeter for activities.
  • Coordinated refreshments and food for indoor, outdoor and special location parties.
  • Delighted young guests with special activities and events such as inflatables and balloon animals.
  • Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.

Fast Food Worker

Byron Pizza
04.2023 - 04.2024
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Prepared food orders with attention to detail, ensuring high-quality meals for customer satisfaction.

Restaurant Hostess

Kelseys Original Roadhouse
03.2022 - 03.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Retail Worker

Collins Clothiers
01.2021 - 03.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Education

Bachelor of Science - Kinesiology

University of Waterloo
Waterloo
01-2029

High School Diploma -

Saunders Secondary School
London
01-2024

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient multi-tasker
  • Problem-solving
  • Attention to detail
  • Time management
  • Leadership qualities
  • Patience and empathy

Certification

  • First Aid Certification
  • CPR/AED Certification
  • DELF Certification

Languages

English
French

Timeline

Volunteer

CCARE
01.2025 - Current

Birthday Party Hostess

Palasad South
05.2023 - 08.2024

Fast Food Worker

Byron Pizza
04.2023 - 04.2024

Restaurant Hostess

Kelseys Original Roadhouse
03.2022 - 03.2023

Retail Worker

Collins Clothiers
01.2021 - 03.2022

Business Owner/Operator

Zippy's Hockey Wax
04.2018 - Current

Bachelor of Science - Kinesiology

University of Waterloo

High School Diploma -

Saunders Secondary School

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Jayden Zister