Jayden Pham
Garden Grove
Summary
Dedicated Server with extensive experience in high-volume settings, driving customer satisfaction through effective communication and teamwork. Skilled in point-of-sale systems and conflict resolution, enhancing guest experiences and ensuring timely service delivery through strong collaboration with kitchen and service teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
White Palace Wedding Venue
Garden Grove
08.2024 - Current
- Managed customer orders using point-of-sale systems to ensure accurate and timely service.
- Resolved guest complaints promptly to enhance dining experience.
- Delivered exceptional service to a high volume of daily customers, enhancing overall satisfaction.
- Greeted customers, answered questions, and recommended specials to boost sales and enhance guest experience.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Server
Diamond Seafood Palace
Stanton
05.2022 - 10.2024
- Delivered attentive service to guests, enhancing dining experience in fast-paced environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy.
- Trained new servers on menu knowledge and customer service skills, fostering team readiness.
- Managed customer orders using point-of-sale systems efficiently.
- Processed money transactions accurately, ensuring compliance with cash handling procedures.
Cashier
Holy Sheep Boba Shop
Anaheim
06.2022 - 02.2024
- Managed cash register, accurately handling cash and card payments to maintain financial integrity.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Prepared beverages and snacks according to customer orders and preferences.
- Monitored inventory levels and restocked supplies throughout the day.
- Collaborated with team members to coordinate operations, enhancing service flow during peak hours.
Education
Associate of Arts - Liberal Arts
OCC
Costa Mesa, CA05-2025
Skills
- Point-of-sale operation
- Cash handling
- Inventory management
- Wine service
- Menu knowledge
- Shift management
- Customer service
- Team collaboration
- Problem solving
- Time management
- Conflict resolution
- Customer feedback management
Languages
Chinese (Cantonese)
Limited
Vietnamese
Professional
Certification
Entry Level Marketing
Timeline
Server
White Palace Wedding Venue
08.2024 - Current
Cashier
Holy Sheep Boba Shop
06.2022 - 02.2024
Server
Diamond Seafood Palace
05.2022 - 10.2024
Associate of Arts - Liberal Arts
OCC