Summary
Overview
Work History
Education
Skills
Keyqualificationsskills
Languages
Certification
Timeline
Generic
JAYDEN NGUYEN

JAYDEN NGUYEN

Burnaby,Canada

Summary

Experienced operations professional with a strong track record in managing operational logistics, optimizing workflows, and leading teams to success. Reputation for reliability and adaptability. Possesses strong skills in strategic planning and problem-solving. Dedicated to achieving operational excellence by driving efficiency and delivering results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Officer

Anh Hong Kindergarten
08.2018 - 04.2023
  • Oversaw the creation, organization, and maintenance of operational documentation, including schedules, reports, and meeting records, ensuring accuracy and compliance
  • Scheduled meetings, managed calendars, and facilitated communication between staff, parents, and stakeholders
  • Organized and labeled essential documents and files for efficient access and future reference
  • Coordinated travel and logistical needs for events and training sessions, supporting seamless execution of activities
  • Assisted in planning and coordinating school events, ensuring all administrative details were addressed
  • Responded to parent inquiries, provided timely updates, and ensured a high level of satisfaction

Customer Service Management Officer

Eximbank HO – a member of SMBC Group (Japan)
10.2015 - 06.2018
  • Monitored branch performance against KPIs and tracked the progress of ongoing projects
  • Accompanied senior managers to branch meetings, including coordinating schedules, arranging logistics, and booking travel needs
  • Recorded and documented meeting minutes, including the preparation of meeting materials for managers and key stakeholders
  • Responded to queries from branches, clients, or stakeholders as directed by senior managers
  • Followed up on project timelines and prepared weekly reports for the Board of Directors

Relationship Manager/Officer

HDBank
04.2012 - 10.2015
  • Maintained strong relationships with clients, building trust and ensuring satisfaction through clear communication and timely updates
  • Prepared and delivered detailed reports and presentations to clients, ensuring clarity and alignment with their financial objectives
  • Conducted assessments, documented findings, and provided actionable insights to clients for informed decision-making
  • Ensured compliance with strict banking policies and protocols in all interactions and documentation
  • Provided regular updates on portfolio performance and activities, ensuring transparency and fostering client confidence
  • Assisted in organizing client meetings, documenting outcomes, and following up on action items to meet goals efficiently

Education

MBA -

Canada West University

BA - Banking and Finance

Gia Dinh University

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Communicating
  • Negotiating
  • Multitasking
  • Microsoft Office Suite
  • Project management

Keyqualificationsskills

  • Expertise in customer service.
  • Strong teamwork and problem-solving skills.
  • Communicating and negotiating skills in both English and Vietnamese.
  • Outstanding ability to work independently and take initiative without requiring micromanagement.
  • Exceptional multitasking skills, effectively prioritizing urgent tasks to meet tight deadlines.
  • Proficient in using the Microsoft Office Suite.
  • Proficient in project management.

Languages

English
Professional Working
Vietnamese
Bilingual or Proficient (C2)

Certification

  • Project Management Professional (PMP) - Project Management Institute.

Timeline

Operations Officer

Anh Hong Kindergarten
08.2018 - 04.2023

Customer Service Management Officer

Eximbank HO – a member of SMBC Group (Japan)
10.2015 - 06.2018

Relationship Manager/Officer

HDBank
04.2012 - 10.2015

MBA -

Canada West University

BA - Banking and Finance

Gia Dinh University

Similar Profiles

CREATE PROFILE
JAYDEN NGUYEN