Jayden McDonald
Ottawa,Canada
Summary
Dynamic and customer-focused professional with a proven track record in sales, customer service, and strategic marketing. Demonstrates excellent interpersonal skills, a strong ability to build relationships, and expertise in identifying and meeting customer needs. Experienced in fast-paced environments and strategic project development, combining a customer-centric approach with analytical problem-solving skills. Currently pursuing a degree in Business Technology Management, equipped with the ability to adapt quickly and excel in remote work settings due to previous experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Sales Specialist
LCBO
11.2024 - Current
- Enhanced customer satisfaction by providing tailored product recommendations and fostering positive shopping experiences.
- Mastered upselling techniques to meet and exceed sales goals.
- Thrived in a high-pressure retail environment, balancing multiple tasks efficiently during peak seasons.
- Developed strong interpersonal communication skills to assist a diverse clientele effectively.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty. (Staff picks, Aeroplan)
- Conducted regular market research to stay informed on industry trends, competitor offerings, and emerging technologies that impact the target audience''s buying decisions.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 95% of issues.
Vehicle Inventory Coordinator
Jason Bowers
01.2024 - 04.2024
- Performed data entry and completed proper paperwork.
- Assisted in the implementation of an inventory management software system for improved record keeping and reporting capabilities.
- Performed full inventory counts every 30 days.
Marketing Strategist (Intern)
NWPG Real Estate
06.2024 - 10.2024
- Contributed to the development of policies and strategies for potential real estate projects in Ottawa.
- Collaborated on tailoring messaging for diverse audiences, enhancing communication effectiveness.
- Gained expertise in aligning business strategies with regulatory requirements and market demands.
- Hybrid working structure.
- Developed customer personas to better understand target demographics, enabling more focused marketing initiatives tailored to their needs and preferences.
- Professionally connecting withboard members in order to approve possible property opportunities.
Education
Bachelor Of Commerce - Business And Technology Management
University of Ottawa
Ottawa, ON09-2028
Skills
- Problem-solving
- Time management
- Data entry
- Sales presentations
- Product knowledge
- Sales strategy
- Analytical thinking
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Honour - Roll graduate
- Current Business model/Venture applications course
Applicable Experience
- Managed a self-initiated venture selling a variety of electronic products across multiple online marketplaces., Customer Engagement: Built strong relationships by understanding customer needs and providing tailored solutions to ensure satisfaction., Sales Expertise: Demonstrated the ability to effectively promote and sell products, consistently achieving and exceeding sales goals., Problem Solving: Gained expertise in troubleshooting and resolving customer issues, ensuring a seamless purchasing experience., Adaptability and Initiative: Operated independently to identify market opportunities, develop strategies, and adapt to changing consumer demands.
- Launched and managed a Shopify storefront specializing in gym products., E-Commerce Operations: Set up and optimized an online storefront, utilizing Shopify's tools to create an appealing, user-friendly interface for customers., Sales Success: Generated consistent sales through strategic marketing, product presentation, and targeted customer outreach., Digital Marketing: Leveraged social media platforms and digital advertising to drive traffic and convert leads into customers., Shut down storefront to bring my skills to a startup business and or an entry-level corporation in which I can bring the skills I have learned to a place in which I will be able to excel at a much faster pace., 01/01/21, 09/01/24
Languages
English
Timeline
Customer Service Sales Specialist
LCBO
11.2024 - Current
Marketing Strategist (Intern)
NWPG Real Estate
06.2024 - 10.2024
Vehicle Inventory Coordinator
Jason Bowers
01.2024 - 04.2024
Bachelor Of Commerce - Business And Technology Management
University of Ottawa
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