Jayden D'Costa
Kleinburg
Summary
Dynamic Customer Service Representative with a proven track record at Carleton Golf And Yacht Club, adept in problem-solving and critical thinking. Excelled in high-stress situations, enhancing customer satisfaction through expert service and proficient data entry skills. Mentored new hires, showcasing leadership and computer proficiency, significantly improving team integration and performance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Carleton Golf And Yatch Club
2022.05 - 2022.09
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Maple Downs Golf & Country Club
2021.05 - 2021.08
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor Of Commerce - Finance Major
University of Ottawa
Ottawa, ONComputer Science Minor -
University of Ottawa
Ottawa, ONSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
Languages
French
Limited Working
Certification
-Microsoft Data Analytics- 90hr quantitative and qualitative work
- HTML - 60hr Udemy
-Financial modeling and forecasting
-Corporate financial statement analysis
Activities
Completed the 10K Ottawa 2024 run
Training for the half marathon in Montreal Sept 2024
Swimming
Tennis
Affiliations
- Telfer Capital Fund
FUTURE ASPIRATION
-Enrolling in a Masters degree in data analytics in 2025
-GRE score 317
-Canadian Securities course to be taken in Aug-Sept 2024
Timeline
Customer Service Representative
Carleton Golf And Yatch Club
2022.05 - 2022.09
Customer Service Representative
Maple Downs Golf & Country Club
2021.05 - 2021.08
Bachelor Of Commerce - Finance Major
University of Ottawa
Computer Science Minor -
University of Ottawa
-Microsoft Data Analytics- 90hr quantitative and qualitative work
- HTML - 60hr Udemy
-Financial modeling and forecasting
-Corporate financial statement analysis
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