Jayden Coleman
Redondo Beach
Summary
I bring a positive attitude and a strong commitment to continuous growth in a supportive environment. With a solid understanding of customer service principles and basic management tasks, I effectively apply organizational skills and contribute to team success. My focus is on delivering results while maintaining a collaborative and efficient work environment.
Overview
3
3
years of professional experience
Work History
Parts/Porter Manager
J.J.’s Auto Service Center
02.2024 - Current
- Developed and implemented policies and procedures for inventory management.
- Trained new porters on shop policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Collaborated with vendors and upper management to maintain levels of quality and on-hand inventory.
- Labeled, organized and located parts in staging areas or on shelves according to quantity, size, or type of material.
- Maintained sufficient inventory levels to meet business demands at all times.
Service Agent
Tailored Solutions Group
11.2022 - 09.2023
- Answer phones; greet clients; file; copy; organize & maintain office
- Support clients with questions, issues, and information about products/services
Guest Service Ambassador
South Bay Galleria
10.2022 - 12.2022
- Deliver friendly, helpful service to customers on a daily basis
- Provide accurate information to assist staff, patrons, and vendors
- Problem resolution and inquiry management
Seasonal Sales Associate
Tillys
10.2022 - 12.2022
- Greet and assist customers with relevant product knowledge
- Assist with stocking and merchandising
- Cash register operations as needed
- Loss prevention support
- Inventory management responsibilities
Customer Service Specialist/Server
Sbarro
09.2021 - 02.2022
- Responsible for greeting and serving customers; cashier orders; attend to guests; deliver food; ensure orders are correct with appropriate presentation; clean and disinfect tables as needed
Education
Associate of Arts - Business Management
El Camino College
Santa Monica, CA01-2024
Skills
- Customer Service
- Process Management
- Microsoft Office fluent
- Strong work ethic
- Issue resolution
- Problem-solving
- Adaptability
- Team collaboration
- Resourcefulness
Awards
Service Agent of the Month,2023, Best English Essay,2019
Timeline
Parts/Porter Manager
J.J.’s Auto Service Center
02.2024 - Current
Service Agent
Tailored Solutions Group
11.2022 - 09.2023
Guest Service Ambassador
South Bay Galleria
10.2022 - 12.2022
Seasonal Sales Associate
Tillys
10.2022 - 12.2022
Customer Service Specialist/Server
Sbarro
09.2021 - 02.2022
Associate of Arts - Business Management
El Camino College
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