I’m a reliable and motivated professional with over five years of experience working in customer service and vehicle operations. I take pride in keeping things organized, making sure every detail is handled, and giving both customers and teammates the support they need. Whether it’s preparing vehicles, spotting issues others might miss, or stepping in to help the team, I always aim to get the job done right, and keep things moving smoothly. I’m quick to learn new skills, open to feedback, and driven by a strong work ethic that pushes me to deliver my best every day.
As a Vehicle Operations Specialist contracted through Rivian during their peak season, I worked with a small team to prepare and verify new, used, fleet, and delivery vehicles under tight deadlines. My responsibilities included location verification, exterior and interior detailing, installation of accessories, and thorough safety and quality checkpoints using Rivian’s verification system. Leveraging my prior experience in car prep, I quickly adapted to Rivian’s higher standards of quality, performing precise spot cleaning, damage assessment, and assisting with polishing and clay treatments to correct imperfections. I consistently balanced speed with accuracy by multitasking during prep and inspection, ensuring vehicles were delivery-ready while meeting strict production schedules.
At Enterprise Rent-A-Car in North Hollywood, I worked as a Car Prep for over four years in a fast-paced environment, cleaning and detailing vehicles efficiently to ensure customer satisfaction, while maintaining a sharp eye for damage, maintenance needs, and overall quality. I supported fleet management by organizing vehicles across lots, handling out-of-service and resale units, and assisting with customer transportation at the highest level of safety and professionalism. Beyond my primary duties, I took the initiative to learn sales tactics, insurance protections, and customer service strategies, often stepping in to assist with phone support, product evaluation, and resolving customer needs. Highly team-oriented and adaptable, I earned the trust of colleagues and managers by consistently demonstrating reliability, initiative, and a willingness to learn additional responsibilities, which strengthened my ability to contribute to team success.
At In-N-Out Burger in Van Nuys, I began as a cashier and host, assisting guests with orders and maintaining a clean and welcoming dining environment before being promoted to Level 3 Associate as a food handler. My responsibilities included sanitizing dining areas and equipment, restocking supplies weighing up to 50 lbs, and accurately preparing and packaging meals while adhering to strict food safety and allergy protocols. I consistently delivered friendly, efficient customer service in a high-volume environment, while working closely with teammates to keep operations running smoothly.