Jayden Amies
Victoria,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess/Hostess Trainer/Server Shift Leader
Boston Pizza
Victoria , BC
07.2019 - 09.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Assisted managers with quickly resolving service- and food-related issues.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Barista Shift Supervisor
Starbucks
Vernon , BC
08.2018 - 05.2019
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Designed and adjusted work schedules to meet business demands.
- Created new training guidelines, and provided staff orientation and training.
Hostess/Server
Kawakubo
Vernon, BC
05.2018 - 08.2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
Janitorial Cleaner
Baron Insurance Broker Group
Vernon, BC
01.2015 - 04.2017
- Cleaned, stocked and sanitized restrooms to deliver guests immaculate, safe environments that reflected well on employer.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Diploma - Criminal Justice
Camosun College
Victoria, BC08.2022
Skills
- Warm and Welcoming
- Team Player
- Active Listening and Communication
- Time Management
- Good Communication Skills
Certification
- Certificate in Mental Health First Aid Basic
Attended Vernon School of Speech and Drama
I attended the Vernon School of Speech and Drama from 2011 - 2017. During this time I completed yearly graded examinations in Speech and Drama through Trinity College London. This experience allowed me to gain good listening and communication skills as well as the confidence to speak in front of small and large groups. It also gave me the ability to work under the pressure of deadlines with a large workload as well as the ability to analyze material to gain a thorough understanding of the meaning and feeling of the material to be projected.
Timeline
Hostess/Hostess Trainer/Server Shift Leader
Boston Pizza
07.2019 - 09.2020
Barista Shift Supervisor
Starbucks
08.2018 - 05.2019
Hostess/Server
Kawakubo
05.2018 - 08.2018
Janitorial Cleaner
Baron Insurance Broker Group
01.2015 - 04.2017
Diploma - Criminal Justice
Camosun College