Jaydeep Vyas

Document Executive

Quess Corp Ltd (Axis Bank)

12.2020 - 12.2021

Company Overview: Experienced banking professional with a background as a Document Executive at Quess Corp Ltd (Axis Bank), skilled in customer service, sales, and digital banking solutions
Conducted regular meetings with customers to provide banking services, including opening current and savings accounts, processing credit card applications, and handling loan applications
Effectively managed leads provided by DMEs and fulfilled various banking tasks and responsibilities
Diligently followed up with customers to ensure service procedures were completed and approved by the regional manager
Collected reviews and feedback on service quality, prioritized any necessary revisions, and effectively resolved issues to ensure customer satisfaction
Promoted and articulated the benefits of various banking products and services, including cashback offers, discounts, vouchers, and entertainment services
Effectively communicated the advantages of holding an Axis Bank account, contributing to achieving sales targets
Provided comprehensive guidance on digital banking facilities, with a focus on assisting senior citizens, to enhance their comfort and proficiency with banking services while ensuring adherence to regulatory compliance and banking standards
Regularly communicated with team members regarding self-sourced leads, general leads, client updates, procedural changes, reviews, and application closures
Ensured clear and effective communication of day-to-day activities to facilitate streamlined processes and teamwork
As a Scotiabank account holder, I possess strong knowledge of Guaranteed Investment Certificates (GICs)
With additional training, I am confident in my ability to efficiently manage GIC procedures and contribute to related banking operations
With experience as an Office Clerk and Office Operations Executive, I am proficient in performing clerical and administrative tasks, as well as handling general accounting entries using software
My diverse skill set allows me to contribute as a multitasker in various operational areas at Scotiabank
Experienced banking professional with a background as a Document Executive at Quess Corp Ltd (Axis Bank), skilled in customer service, sales, and digital banking solutions
Contributed to a 30% increase in customer adoption of digital banking services over six months
Achieved credit card sales targets and was the only employee among 10 to receive an incentive in February for outstanding performance

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