Jaydee Concepcion
Midland,ON
Summary
Dynamic General Manager with 15 years of experience in the food and beverage industry, leading high-performing teams and driving operational efficiency in a $5 million store while maintaining sub 24% total house labor. Skilled in scheduling, training staff on customer service standards, and engaging with the community through social media to drive profitability and by building meaningful relationships.
Overview
7
7
years of professional experience
Work History
General manager
Chuck’s Roadhouse
Midland, Ontario
05.2024 - 08.2026
- Managing a 5 million dollar store with a sub 24% total house labor.
- Scheduling 2 weeks in advance
- Trained new employees on company policies and procedures to ensure proper guest service
- Inventory control / liquor control
- Community engagement - social media interaction
Restaurant Manager
Iron Skillet
Collingwood, Ontario
03.2024 - 08.2024
- Managed daily restaurant operations, ensuring smooth service flow.
- Trained and mentored staff on customer service standards
- Supervised inventory management and stock replenishment processes
- Collaborated with kitchen to ensure no division
Server/Shift Supervisor
Moxies Bar and Grill
Barrie, Ontario
05.2019 - 02.2022
- Assisted guests with menu selections and answered questions about food and beverages
- Collaborated with kitchen staff to ensure timely order delivery and presentation
- Maintained cleanliness and organization of dining areas throughout service shifts
Education
Bachelor of Science - Psychology
University of Guelph
Guelph05-2019
Skills
- 15 years of experience in hospitality
- Smart serve certified
- First aid level 1
- Food handlers certificate
- Labor management
- Staff training
- Scheduling efficiency
- Team collaboration
- Event planning
- Problem solving
Timeline
General manager
Chuck’s Roadhouse
05.2024 - 08.2026
Restaurant Manager
Iron Skillet
03.2024 - 08.2024
Server/Shift Supervisor
Moxies Bar and Grill
05.2019 - 02.2022
Bachelor of Science - Psychology
University of Guelph