Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Jaydah Armstrong

Pickering,Canada

Summary

Dynamic leader with a proven track record at Windsor, adept at elevating customer experiences and streamlining operations. Skilled in technical tools and team management, I excel in fast-paced environments, achieving a 20% increase in client retention through innovative strategies and exceptional conflict resolution.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Windsor
Oshawa, Ontario
04.2024 - Current
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Provided training to new employees on company policies and procedures.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Managed day-to-day operations including scheduling shifts, andassigning tasks.
  • Formed and sustained strategic relationships with clients.

Assistant Manager

Suzy Shier
Pickering, Canada
09.2023 - 02.2025
  • Directed daily operational activities to ensure performance, quality, and service benchmarks.
  • Minimized financial discrepancies through vigilant monitoring.
  • Executed regular stock counts to validate quantities, resolve inconsistencies, and estimate future requirements.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Coordinated scheduling efforts to address coverage needs effectively.
  • Refined marketing strategies to foster greater client engagement.

Retail Sales Associate (Former Keyholder)

The Shoe Company
Toronto, Canada
06.2022 - 02.2024
  • Maintained high standards of service while ensuring smooth transaction handling.
  • Facilitated seamless shopping experiences through dedicated assistance and program enrollment.
  • Oversaw thesales floor and maintained product displays.
  • Personalized approach to servicing, leading to increased sales and customer satisfaction
  • Designed product layouts to boost customer engagement.
  • Boosted sales through detailed communication of promotional content.

Keyholder

Wyrth
Oshawa, Canada
05.2023 - 08.2023
  • Innovative and customer-centric Key Holder with a flair for design and a passion for creating unforgettable retail experiences at Wyrth
  • Adept at driving sales and fostering a cohesive team environment through motivational leadership and exceptional communication skills
  • Proven expertise in visual merchandising, elevating the store's aesthetic appeal, and captivating customers with stunning displays
  • Continuously stays ahead of the latest industry trends, ensuring Wyrth remains a trendsetting destination for decor enthusiasts
  • Sharp focus on results and a knack for problem-solving, consistently exceeding expectations
  • Embraces innovation and collaboration, inspiring and motivating the team to achieve excellence

Manager in Training

Nordstrom
Toronto, Canada
10.2022 - 07.2023
  • Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback
  • Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience
  • Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction
  • Coordinated special events such as in-store promotions or community outreach programs to increase visibility within the local market area
  • Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives
  • Managed payroll processing accuracy while adhering to budget constraints, maintaining appropriate staffing levels based on business needs

Customer Service (Contract)

Target Investigation & Security LTD
Toronto, Canada
01.2019 - 02.2023
  • Ensured safety and security of customers by actively monitoring for potential security risks and swiftly escalating any issues to management
  • Drove high customer retention by providing accurate and detailed information about promotions, customer programs, and products, leading to increased satisfaction and loyalty
  • Assisted customers in selecting areas that best suited their interests, utilizing strong communication skills and attention to detail to provide a personalized experience
  • Handled complex customer queries and complaints with ease, sharing positive outcomes as valuable training tools for staff and contributing to a positive work culture

Sales Expert (Contract)

Brand Momentum
Toronto, Scarborough, Pickering, Canada
10.2022 - 12.2022
  • Educated customers about product features and benefits to aid in selecting the best options for everyone's needs
  • Built rapport with customers and assessed needs to make product recommendations and upsell
  • Devised and implemented effective strategies to meet company targets
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients

Call Centre Representative (Credit Card Servicing)

CIBC
North York, Canada
01.2022 - 06.2022
  • Quickly learn new skills and efficiently apply them to daily tasks, improving efficiency and productivity
  • Carry out day-to-day duties accurately and efficiently, ensuring tasks are completed in a timely manner
  • Demonstrate respect, friendliness, and willingness to help wherever needed, building strong working relationships with colleagues and customers
  • Flexible in working night, weekend, and holiday shifts, adapting to changing business needs and delivering excellent service to customers
  • Dedicated customer service professional skilled in serving customers and following outlined steps of service, ensuring high customer satisfaction

Retail Sales Associate (Seasonal)

Lidnt Chocolate Shop
Oshawa, Canada
10.2021 - 01.2022
  • Welcome customers and offer assistance in locating items, suggesting merchandise in a nonintrusive manner to enhance their shopping experience
  • Manage cash register by counting cash, making change, and storing coupons to maintain an organized and balanced drawer
  • Monitor sales floor to identify customers in need of assistance and ensure that merchandise is promptly replenished, maximizing sales potential
  • Provide excellent customer service by assisting customers over the phone with store operations, products, promotions, and orders
  • Assess assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise to drive sustained revenue

Sales Associate (Seasonal)

Bath and Body Works
Pickering, Canada
10.2021 - 01.2022
  • Strategically arrange new merchandise with signage and appealing displays, effectively encouraging customer sales and moving overstock items
  • Boost sales by explaining unique product features and educating customers on proper application, providing exceptional customer service
  • Foster positive relationships with peers and upper management, contributing to team success through collaboration and effective communication
  • Maintain up-to-date knowledge of current promotions, exchange guidelines, payment policies, and security practices, ensuring compliance with company policies and procedures
  • Assist teammates with sales-processing tasks to meet daily sales goals, contributing to overall team success

Hostess

Lone Star Texas Grill
Pickering, Canada
11.2019 - 03.2020
  • Provided exceptional customer service, managing inquiries, service requests, and bookings with a proactive approach
  • Maximized restaurant efficiency by monitoring the dining room and guest flow, minimizing waiting times and maximizing table usage
  • Handled financial transactions accurately and efficiently, collecting payments, dispensing change, and ensuring cash registers were balanced
  • Collaborated closely with kitchen staff to maintain quality service, avoid delays, and reduce customer dissatisfaction
  • Supported the entire restaurant team, assisting servers, food runners, and bussers with maintaining a clean and welcoming dining environment
  • Contributed to the successful execution of events by coordinating with both front-of-house and back-of-house staff, ensuring a seamless experience for guests

Catering Sales Assistant (Contract)

Paul Shannon Caterers
Pickering, Canada
08.2019 - 10.2019
  • Provided exceptional customer service by attentively listening to clients' needs and recommending optimal products to create memorable experiences
  • Demonstrated attention to detail and creativity in arranging linens and table settings to enhance event themes and create visually appealing presentations
  • Enhanced guest satisfaction by quickly addressing and resolving complaints related to food or service
  • Expertly presented food and beverages on buffet tables and drink stations in accordance with contract specifications and event formality, elevating the overall event experience
  • Streamlined operations and improved efficiency by taking orders, preparing foods, and processing payments in a full-service establishment

Education

High School Diploma -

J Clarke Richardson Collegiate
Ajax
06.2018

Skills

  • Technical skills and proficiency in relevant software and tools
  • Ability to work independently and as part of a team
  • Multitasking and prioritization skills
  • Leadership and team management skills
  • Time management and organizational skills
  • Conflict resolution and negotiation skills
  • Attention to detail and accuracy
  • Adaptability and flexibility in a fast-paced work environment

Certification

  • First Aid/ CPR-C
  • Food Handlers
  • WHMIS
  • 60-hour customer service training with YMCA

Timeline

Assistant Store Manager

Windsor
04.2024 - Current

Assistant Manager

Suzy Shier
09.2023 - 02.2025

Keyholder

Wyrth
05.2023 - 08.2023

Manager in Training

Nordstrom
10.2022 - 07.2023

Sales Expert (Contract)

Brand Momentum
10.2022 - 12.2022

Retail Sales Associate (Former Keyholder)

The Shoe Company
06.2022 - 02.2024

Call Centre Representative (Credit Card Servicing)

CIBC
01.2022 - 06.2022

Retail Sales Associate (Seasonal)

Lidnt Chocolate Shop
10.2021 - 01.2022

Sales Associate (Seasonal)

Bath and Body Works
10.2021 - 01.2022

Hostess

Lone Star Texas Grill
11.2019 - 03.2020

Catering Sales Assistant (Contract)

Paul Shannon Caterers
08.2019 - 10.2019

Customer Service (Contract)

Target Investigation & Security LTD
01.2019 - 02.2023

High School Diploma -

J Clarke Richardson Collegiate

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Jaydah Armstrong