Jayda Van Nuland-Mcdonald
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 3 years of apprenticeship experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Proud owner of an 80's Bricknose and Specialty skills in maintenance and welding.
Overview
5
5
years of professional experience
1
1
Certification
Work History
TBA Technician
Kal Tire
11.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed tire removal/installation/repair service safely for passenger and light truck vehicles. This includes removing wheel assemblies, dismounting tires, balancing, inflating and installing repaired or replacement tires, and reinstalling wheel assemblies according to procedure. This also includes diagnosing injuries, evaluating reparability, and choosing and carrying out proper repair methods.
- Assisted and performed mechanical inspections and service including complete understanding and use of work order inspection procedures and tools, basic understanding and use of alignment machine, flush machines, oil lube and filter service.
- Executed front-end brake services, shocks, and wheel alignments.
- Delivered outstanding customer service, consistently surpassing each client's expectations.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Automotive-Technician
Canadian Tire
08.2021 - 01.2023
- Worked in a faced paced environment, yet stayed efficient and organized
- Checked equipment to meet safety specifications.
- Maintained quality assurance and customer satisfaction objectives.
- Performed troubleshooting and diagnosis on malfunctioning components.
- Maintained successful and professional relationship with instructor
- Communicated with service advisors and customers to ensure excellent customer service
- Performed lube, oil+filter changes
- Removed, installed + rotated tires
Automotive Service Advisor
Canadian Tire
06.2021 - 09.2022
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Coordinated with parts department to determine availability of necessary components
Auto Parts Specialist
Canadian Tire
05.2020 - 11.2021
- Assisted customers in finding appropriate parts promptly
- Served customers in-store and by telephone to answer questions and place orders
- Processed and reshelved return orders, checking for discrepancies, potential usage and visual inconsistency's.
- Trained and mentored junior employees on process and best practice.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
Education
LV2 Auto Service Technician - Automotive Mechanic
British Columbia Institute of Technology
Burnaby, BC02.2023
LV1 Automotive Technician - Auto Mechanics
British Columbia Institute of Technology
Burnaby, BC06.2022
High School Diploma -
Elgin Park Secondary School
Surrey, BC06.2021
Skills
- Team Training
- Attention to detail
- Customer Interaction
- Time management
Certification
- Drivers License
- Hazardous materials certification
- Lift-operation and maintenance certification
- Basic first aid certification
Timeline
TBA Technician
Kal Tire
11.2023 - Current
Automotive-Technician
Canadian Tire
08.2021 - 01.2023
Automotive Service Advisor
Canadian Tire
06.2021 - 09.2022
Auto Parts Specialist
Canadian Tire
05.2020 - 11.2021
LV2 Auto Service Technician - Automotive Mechanic
British Columbia Institute of Technology
LV1 Automotive Technician - Auto Mechanics
British Columbia Institute of Technology
High School Diploma -
Elgin Park Secondary School
Similar Profiles
Cristofer VizcainoCristofer Vizcaino
Technical Support Engineer at KAL TIRE Mining Tire GroupTechnical Support Engineer at KAL TIRE Mining Tire Group
Sukhpreet DhanoaSukhpreet Dhanoa
Tire Technician at Kal TireTire Technician at Kal Tire
Troy ConradTroy Conrad
Warehouse Shipper at Kal TireWarehouse Shipper at Kal Tire
Justin MorettoJustin Moretto
Health Safety at Kal TireHealth Safety at Kal Tire
Ihnat TymoshenkoIhnat Tymoshenko
TBA( Tires ,brakes, Alignment) Technician at Kal TireTBA( Tires ,brakes, Alignment) Technician at Kal Tire