Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Jayda Brown

Surrey

Summary

With over 10 years of experience in the customer service and food service industry, my reputation as a reliable and dedicated Shift Leader speaks for itself. An exceptional motivational leader, excelling in effectively communicating duties and tasks to the team, resulting in smooth operations and outstanding customer service. Unwavering commitment to delivering the highest standard of service has enabled the cultivation of a warm and welcoming environment for valued customers.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
09.2018 - Current
  • Collaborate with team members to improve performance and implement training updates
  • Complete opening and closing duties to facilitate business operations
  • Assist upper management with daily operations to meet standards of service and quality
  • Resolve customer complaints and reported issues
  • Supervise and lead employees to maintain productivity and customer service levels
  • Coordinate with shift workers and upper management for inventory ordering, receiving, auditing and restocking
  • Coaching and Mentoring
  • Inventory Management Software

Barista

Starbucks
09.2017 - 09.2018
  • Maintained supply behind the counter and customer areas to meet demands.
  • Provided samples of popular beverages and foods to create sales opportunities.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Followed health, safety and sanitation guidelines to pass inspections.

Sales Associate

Softmoc
07.2016 - 12.2017
  • Drove sales through engagement of customers, suggestive selling, and sharing product knowledge.
  • Managed financial transactions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted with inventory, including receiving and stocking merchandise.
  • Worked closely with management to solve problems fast and efficiently.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled customer concerns.

Education

Secondary School -

Burnsview Secondary School
Delta, BC
06-2018

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Staff development
  • Conflict resolution techniques
  • Inventory control

Accomplishments

  • Awarded Partner of the Quarter 2018/2012/2022
  • Successfully trained baristas into Shift Supervisors.

Languages

English
Native or Bilingual
French
Limited Working

Certification

  • First Aid & CPR
  • Food Safe
  • Barista Trainer


Timeline

Shift Supervisor

Starbucks
09.2018 - Current

Barista

Starbucks
09.2017 - 09.2018

Sales Associate

Softmoc
07.2016 - 12.2017

Secondary School -

Burnsview Secondary School

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Jayda Brown