- Video Gaming
- Reading
- Outdoor Recreation
- Knitting and Crocheting
- Gardening
- Interior Design
- Graphic Design
- Creative Writing
- TTRPGs
- Ceramics
- UX/UI & Product Design
JAYCI BROWN
Sacramento,CA
Summary
Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic thinking, planning, and execution, resulting in improved customer engagement, retention, and loyalty. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability and effective communication.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Drip
01.2023 - Current
- Led the Free Trial Checklist feature launch, increasing conversions from 14% to 25.7% with a 1.7% completion rate.
- Launched the Guided Tour feature to improve platform understanding, raising trial-to-paid conversions from 14% to 30.6% with a 14% completion rate.
- Designed and implemented a HubSpot-based Renewal Pipeline, boosting HVC renewal rates from 80% to 89% in one year.
- Managed a $950,000 book of business and maintained a 90%+ renewal rate through proactive account strategies and feedback loops.
Customer Support Specialist
Drip
08.2021 - 01.2023
- Increased customer retention by 15% via tailored technical support and CRM (Zendesk, HubSpot) workflows.
- Reduced support tickets by 20% by redesigning help center content for improved self-service and clarity.
- Enhanced API troubleshooting support using Postman, improving response time and satisfaction for integration requests.
- Maintained 100% QA scores, providing high-quality solutions for complex customer issues.
Customer Experience Representative
Whym
08.2019 - 03.2020
- Increased website traffic by 15% through optimized customer-facing web content and social media engagement.
- Built data-driven customer reports that improved client satisfaction and retention.
- Executed Shopify/Stripe order fulfillment and optimized workflows, improving operational efficiency.
Production Designer, Art Director, Art PA
Freelance | Film & TV Industry
01.2016 - 01.2020
- Designed immersive environments aligned with project vision and thematic elements; contributed to award-winning projects featured on NBC, ScreamFest, and Indie Short Fest.
- Managed logistics for prop sourcing, vendor communication, and on-set readiness, ensuring all assets were on-hand and production timelines were met.
- Collaborated with directors and producers to translate scripts into visual concepts.
- Received Best Production Design honors at LA Film Fest for excellence in creative visual storytelling.
Education
Skillcrush Bootcamp - UX/UI Design and Front-End Development
Skillcrush
09.2025
Bachelor of Arts - Film, TV and Media Studies
California State University
Los Angeles, CA01.2020
Skills
- HubSpot
- Zendesk
- Postman
- Git, GitHub
- HTML, CSS, JS
- Photoshop
- InDesign
- Illustrator
- Figma
Interests
Timeline
Customer Success Manager
Drip
01.2023 - Current
Customer Support Specialist
Drip
08.2021 - 01.2023
Customer Experience Representative
Whym
08.2019 - 03.2020
Production Designer, Art Director, Art PA
Freelance | Film & TV Industry
01.2016 - 01.2020
Skillcrush Bootcamp - UX/UI Design and Front-End Development
Skillcrush
Bachelor of Arts - Film, TV and Media Studies
California State University
Similar Profiles
Olaolu AllisonOlaolu Allison
Barista at DripBarista at Drip
Brock ShafferBrock Shaffer
Regional Manager at DRIP LLCRegional Manager at DRIP LLC
Ria R. SmithRia R. Smith
Infusionist Nurse at IV Drip DocxInfusionist Nurse at IV Drip Docx
Cecelia CeaserCecelia Ceaser
Pricing Accuracy Coordinator at Rite AidPricing Accuracy Coordinator at Rite Aid
Gabrielle EvansGabrielle Evans
Care Provider- Part Time at Honor Home CareCare Provider- Part Time at Honor Home Care