Jaycee Harbidge
Cochrane,AB
Summary
I am a Registered Dental Assistant with advanced practice in Prosthodontics, Orthodontics, as well as PDM (preventive dentistry module). I am a hard working individual eager to learn and grow my career. I graduated from SAIT dental assisting in early 2022 with honours and a member of Phi Theta Kappa honour society. I completed the Orthodontic module in December 2022 and have just recently completed the PDM module this year. I am looking for full time permanent position. Ideally 32 hours per week. I am available any day of the week including weekends.
Overview
7
7
years of professional experience
Work History
Registered Dental Assistant
Unspecified
03.2022 - Current
- Cleaned and sterilized dental instruments and equipment, flipped treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, sterilized instruments, and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Created dental appliances including retainers, sports guards, whitening trays, etc
- Took dental images following strict patient protection rules, applying lead aprons.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Preformed Clin checks
Postal Clerk
Canada Post
01.2020 - 02.2022
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided service and sales to walk-in customers.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Customer Service Representative
Canadian Tire
03.2017 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Preventative Dentistry Module -
Southern Alberta Institute of Technology
Calgary, AB09.2023
Orthodontic Module -
Columbia College
Calgary, AB12.2022
Registered Dental Assistant - Dental Assisting
Southern Alberta Institute of Technology
Calgary, AB03.2022
General Studies -
Mount Royal University
Calgary, AB01.2020
Skills
- Infection Control Proficiency
- Sealants
- Dental Impressions
- Temporary Restorations
- Dentrix Proficiency
- Cleardent Proficiency
- Chair Side Assistance
- Sterilization
- Treatment Room Cleanup
- Digital Radiographs, Panoramic
- Postoperative Education
- Oral Hygiene Techniques
- Occlusal Registrations
- Scaling and prophylaxis
- Team Collaboration
- ITERO Proficiency
- Patient Counseling
Timeline
Registered Dental Assistant
Unspecified
03.2022 - Current
Postal Clerk
Canada Post
01.2020 - 02.2022
Customer Service Representative
Canadian Tire
03.2017 - 01.2020
Preventative Dentistry Module -
Southern Alberta Institute of Technology
Orthodontic Module -
Columbia College
Registered Dental Assistant - Dental Assisting
Southern Alberta Institute of Technology
General Studies -
Mount Royal University
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