Jayasri George
Richmond,BC
Summary
With over 10 years of experience in administrative and office management, I possess skills in multitasking, public relations, non-profit industry, ethical sourcing, vendor management, contract negotiations, SAP, and QuickBooks. Proficient in Microsoft Office Suite and detail-oriented.
Overview
12
12
years of professional experience
Work History
Customer Service Representative / Office Admin
Los Beans Trading (2016) Inc
12.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted available products and services to customers during service, account management, and order calls.
- Analyzing sales data to forecast demand and advise the production team.
- Optimized inventory levels through effective forecasting and demand planning techniques.
- Negotiated favorable terms on contracts, securing cost savings for the organization without compromising quality or service levels.
Sales support / Delivery Desk
IKEA
06.2022 - Current
- Enhanced customer satisfaction with prompt and accurate order processing.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored inventory levels, coordinating replenishment orders when necessary to avoid stockouts.
Assistant Office Manager
Enterprise Singapore
06.2019 - 04.2022
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Collaborated extensively with external auditors, providing in-depth assistance with periodic audits.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
- Coordinated travel arrangements for executives and staff members, ensuring smooth business trips with minimal disruptions.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Served as a key point of contact for external partners, fostering positive relationships through clear communication and timely responses to inquiries.
Executive Flight Safety
Blue Dart Aviation Ltd
04.2015 - 05.2019
- Budgeted and managed cost for International Training (IATA)
- Developed tailored training modules for various departments, resulting in improved overall performance.
- Conducted comprehensive needs assessments to identify skill gaps and devise appropriate learning strategies.
- Collaborated with cross-functional teams to ensure alignment of training objectives with company goals.
- Coordinated training schedules across the stations with Managers and optimized training initiatives and work-flow management
- Prepared and distributed manuals, handouts, and online tutorials to provide employees with training materials and resources.
Assistant Admin Officer & Consular Officer
Consulate General of the Republic of Singapore
08.2012 - 03.2015
- Strengthened the organization's reputation as a trusted provider of essential services by upholding high ethical standards in daily operations.
- Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Contributed to successful projects by providing essential administrative support and resource management.
- Negotiated and executed contracts on behalf of the department.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
Asst Manager -HR & Admin
Build craft Interior Pvt Ltd
12.2011 - 07.2012
- Monitored AMC's details, asset, and vendor management.
- Building & Facility Management of the Mission premises.
- Coordinated & facilitated employee training as per Training Need Analysis.
- Identified external trainer & liaised for 2 Major trainings.
- Recruitment Process, Leave and attendance management & payroll verification on a monthly basis.
- HR /Administration supported for Operation Head.
Education
Post Baccalaureate Diploma in Operations and Supply Chain Management -
Kwantlen Polytechnic University
BC, Canada12.2023
Bachelor in Computer Application -
Madurai Kamaraj University
01.2007
Skills
- Strong organization
- Sales strategy
- Attention to detail
- Office Management
- Quickbooks
- B-to-B Sales
Languages
English
Full Professional
Timeline
Customer Service Representative / Office Admin
Los Beans Trading (2016) Inc
12.2022 - Current
Sales support / Delivery Desk
IKEA
06.2022 - Current
Assistant Office Manager
Enterprise Singapore
06.2019 - 04.2022
Executive Flight Safety
Blue Dart Aviation Ltd
04.2015 - 05.2019
Assistant Admin Officer & Consular Officer
Consulate General of the Republic of Singapore
08.2012 - 03.2015
Asst Manager -HR & Admin
Build craft Interior Pvt Ltd
12.2011 - 07.2012
Post Baccalaureate Diploma in Operations and Supply Chain Management -
Kwantlen Polytechnic University
Bachelor in Computer Application -
Madurai Kamaraj University
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