JAYARE EMPERADOR
4401 Franklin Avenue,NWT
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Reservations Supervisor/Guest Services Supervisor
Chateau Nova Hotel
Yellowknife, NT
01.2023 - 01.2024
- Answering questions and offering general information.
- Delegated work to staff, setting priorities and goals.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Recruited and trained new employees to meet job requirements.
- Coordinated with front desk staff to maintain maximum occupancy.
- Verified guest information and payment options ensuring accuracy and completeness.
- Contacted venues, facilities and attractions to arrange logistics for group admissions and accommodations.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to help manager determine room pricing and availability.
- Managed individual and group booking and reservation functions to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Planned and coordinated weekly staff schedule to accommodate ongoing and seasonal needs of property.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Managed team of front desk agents, supervising personnel in issue resolution.
Front Desk Agent
Prestige Hotel and Resort
Nelson, BC
05.2022 - 12.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Leveraged software to confirm reservations and address guest needs.
Front Desk Agent/Night Auditor
Springhill Suites By Marriott
Greenwood Village, CO
01.2022 - 05.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Performed balance procedures for hotel accounts and resolved discrepancies.
Front Desk Agent /Night Auditor
Country Inn and Suites By Radisson
Gillete, WY
07.2019 - 01.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Performed balance procedures for hotel accounts and resolved discrepancies.
Front Desk Agent/Hotel Night Auditor
Comfort Inn and Suites by Choice Hotels
Gillete, WY
05.2019 - 01.2022
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Created and optimized employee schedules for shift coverage.
- Monitored office inventory to maintain supply levels.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
Front Desk Agent/Night Auditor
Fairfield Inn By Marriott
Gillette, WY
10.2018 - 07.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Responded to inquiries and room requests made online, by phone or email.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Coordinated with internal departments to handle wide range of guest needs.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
- Supervised daily operations of hotel front desk in absence of manager.
- Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
Food and Beverage Server Intern
Ramada Hotel Manila
Manila, Philippines
11.2017 - 01.2018
- All around waitering job in hotel restaurant and banquets.
- Maintained order and cleanliness of work areas to conform with health codes.
- Received food orders from individuals and explained offerings.
- Cross-trained in other kitchen positions to support team and meet customer needs.
Restaurant Cashier
Hamburgini
Riyadh, Saudi Arabia, Saudi Arabia
09.2015 - 05.2016
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Trained new team members in cash register operation, stock procedures and customer service.
- Worked closely with front-end staff to assist customers.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Stayed up to date on current item discounts to support promotions.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Processed customer payments quickly and returned exact change and receipts.
Education
Bachelor of Science - Hotel And Restaurant Management
Jose Rizal University
04.2018
Skills
- Payment processing
- Listening skills
- Cash transactions
- Microsoft Office
- Customer Service
- Hospitality services
- Team Building
- Problem Resolution
- PMS Opera,HMS ,Visual Matrix, Fosse
Timeline
Reservations Supervisor/Guest Services Supervisor
Chateau Nova Hotel
01.2023 - 01.2024
Front Desk Agent
Prestige Hotel and Resort
05.2022 - 12.2022
Front Desk Agent/Night Auditor
Springhill Suites By Marriott
01.2022 - 05.2022
Front Desk Agent /Night Auditor
Country Inn and Suites By Radisson
07.2019 - 01.2022
Front Desk Agent/Hotel Night Auditor
Comfort Inn and Suites by Choice Hotels
05.2019 - 01.2022
Front Desk Agent/Night Auditor
Fairfield Inn By Marriott
10.2018 - 07.2019
Food and Beverage Server Intern
Ramada Hotel Manila
11.2017 - 01.2018
Restaurant Cashier
Hamburgini
09.2015 - 05.2016
Bachelor of Science - Hotel And Restaurant Management
Jose Rizal University
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