Systems Engineer
Tata Consultancy Services
10.2021 - 08.2023
- Identity and Access Management.
- Documented system configuration, mapping and processes.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Conducted end-user reviews for modified and new systems.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Delivered helpdesk service and support to customers.
- Collaborated with executive team to define business requirements and systems goals.
- Post system update validation for client systems.
- Frequent validation of the system ensures its availability for business operations before clients log in, guaranteeing a reliable and uninterrupted user experience.
- Managed and monitored installed systems for highest level of availability.
- I collaborated with the development team to oversee and test the automated systems implemented for overseas operations, ensuring their functionality and performance align with the intended objectives.
