Jaya Prathaban Arunagiri
Toronto,ON
Summary
Dynamic manager with a proven track record at Osmow's Shawarma, excelling in employee training and operational policy development. Expert in conflict resolution and vendor negotiation, I successfully streamlined workflows, enhancing efficiency and customer satisfaction. Committed to fostering teamwork and collaboration, I ensure high-quality standards and effective resource management.
Overview
5
5
years of professional experience
Work History
Manager in Training
Osmow's Shawarma
02.2024 - 01.2025
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and implemented operational policies and procedures to improve efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
- Implemented quality control measures to uphold company standards.
- Participated in cross-functional training programs to understand various business operations.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Coordinated logistics for business meetings, workshops, and corporate events.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Created reports detailing process improvements, cost savings initiatives, and customer satisfaction results.
- Assisted department heads with budgeting, forecasting, and resource allocation.
- Resolved customer inquiries and complaints requiring management-level escalation.
Supervisor
osmow's Shawarma
06.2020 - 01.2024
- Facilitated training sessions for new employees on company policies and procedures.
- Maintained positive working relationship with fellow staff and management.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Complied with company policies, objectives and communication goals.
- Streamlined workflow processes, reducing project completion times.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Education
Associate of Arts - Electrical, Electronics And Communications Engineering
SRIRAM POLYTECHNIC COLLEGE
CHENNAI03-2008
Skills
- Employee training
- Operational policies
- Budget management
- Quality control
- Meeting coordination
- Conflict resolution
- Vendor negotiation
- Performance evaluation
- Multitasking
- Teamwork and collaboration
- Shift scheduling
- Staff supervision
- Employee mentoring
Timeline
Manager in Training
Osmow's Shawarma
02.2024 - 01.2025
Supervisor
osmow's Shawarma
06.2020 - 01.2024
Associate of Arts - Electrical, Electronics And Communications Engineering
SRIRAM POLYTECHNIC COLLEGE
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