JAYAPRAKASH SUBBAIAH
Markham,Canada
Summary
Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Solution Architect
Tata Consultancy Services
04.2022 - Current
- A Solution Architect responsible for the ServiceNow project ensuring all the modules are on track as per the scheduled target timelines
- Effort estimation, SOW preparation, and Release management plans
- Preparing BRS (Business Requirements Specification), conducting Workshops, initiate discussion with respect to the project timelines
- Manage a team of 10 in resolving any technical queries
- Customer facing role in addressing the queries both technically and functionally
- Handled both New and Support projects
- Introduced the best practices as per standards such as CAPA's and Deviations
- Identify the key areas where more business can be obtained
- Coordinate with the customers in framing the timeline that best suits to both the parties and ensure smooth transition is performed with proper Approval and Sign Off
- Handled Major Version Upgrades with Vancouver the latest
- Customize the Dashboards, Reports as per client requirement
- Conduct Weekly, Bi-Weekly, Monthly Cadence meetings with customers with the regular status updates that includes Key Achievements, Plan for next week, Milestones, Trainings, Improvement areas
- Involve in the daily Quality meetings to represent the ServiceNow Team and provide updates
- Join the Project Improvement Planning session to represent the organization
- Educate and follow-up to closure with the team to complete client-oriented trainings
- Conduct Module wise training for the new trainees from various global locations and provide OJT (On the Job Training) upon successful completion of training
- Appreciate the best performer for the month with good credits
- Regular follow-up on the monthly patching activities and ensure all the patches are tested in lower environment before deploying in Production
- Design a proper roadmap to ensure Success GO-LIVE
Lead Consultant (CAN)
Infosys Limited
12.2012 - 04.2022
- Project Manager responsible for the overall project ensuring all the modules are on track as per the scheduled target timelines
- Effort estimation based on the DBOT model and Release management plans
- Played a Business Analysts role to bring in new business from the same client with lot of new enhancements and signed in multiple SOW's
- Identify various stake holders for different modules and check for their availability
Senior Engineer - IMS
MindTree Limited
12.2011 - 12.2012
- Involved in creating packages for Client using Microsoft Application Virtualization, MSI-AdminStudio, Installshield, tools like ACT, Picture Taker, and InstallRite and testing the packages
- Experience in Creating Virtual Operating Systems images like Windows 2003, Windows XP, Vista, 7 in VMware workstation
- Developed a range of applications that include simple applications classified as A type applications (12 hours), Medium Applications (Category B type - 24 hours) to Complex Applications (Category C type - 40 hours)
- Categories are classified according to the No
- Of files and registries present in the application
- A type package includes less than 50 registry keys and files around 100
- B type ranges from 50 to 2000 registries and files between 100 and 1000
- C type has more than 2000 keys and more than 1000 files
- Developed applications with 100 % timeliness meeting Service Level Agreement (SLA) time
Senior Executive - Professional Services
SRA Systems Limited
07.2007 - 11.2011
- Designing Server Architecture for the tool clients
- Responsible for post and pre implementation and POC (Proof Of Concept)
- Creating packages - Snapshot / MSI packages like MS Products, Adobe Products, Erwin, Print Shop, Dot Net 2003, WinZip and other Win32 Applications for the clients
- Involved in creating packages for Symantec Workspace Streaming, Symantec Workspace Virtualization, and Symantec Workspace Corporate
- Performance testing on the packages in test environment
- Performed Data migration from Mysql to Sql Server 2005
- Training for IT Managers and to the End users
- Implement effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems
- Successfully implemented at major Software giant, Fortune 500 Company based at Chennai and US
Education
Master of Computer Applications -
Skills
- LogicMonitor
- ServiceNow ITOM - Discovery, CMDB, CSDM ,Service Mapping
- Integration Hub
- Trackwise
- Jira
- Desktop Director
- RemoteTech Station
- Microsoft AppV
- MSIAdminStudio
- InstallShield
- Picture Taker
- Symantec EndPoint Virtualization
- Client Relationship Management
- Delivery management processes
- Technical Project Management
- Stakeholder Communication
- Cross-functional team leadership
Certification
- LogicMonitor Expert Certified
- ServiceNow Presales Certified
Awards
- Received a cash award for quick project delivery
- Received Best Performer Award
Hobbies and Interests
- Playing Volleyball
- Cricket
- Driving
- Cooking
- Travelling
Projects
ServiceNow Implementation & Support, Manufacturing Giants, Health Care, Solution Architect, 04/2022 - Present ServiceNow (ITOM - Discovery, CMDB, CSDM, Service Mapping), Multiple Banking Clients, Manufacturing Giants, Health Care, Senior Consultant, 05/2015 - 04/2022 LogicMonitor - Implementation & Support, A Manufacturing Giant, Project Lead & Track Lead, 06/2021 - 04/2022 Desktop Transformation Project, An ICT Services Company, Senior Consultant, 12/2012 - 05/2015 Desktop Transformation Project, Multiple IT Clients, Senior Professional Services Engineer, 12/2011 - 12/2012 Desktop Transformation Project, Multiple IT Clients, Senior Professional Services Engineer, 07/2007 - 11/2011
Personal Information
Title: Solution Architect - ServiceNow
Statusincanada
True, B1/B2 valid until 2029
Timeline
Solution Architect
Tata Consultancy Services
04.2022 - Current
Lead Consultant (CAN)
Infosys Limited
12.2012 - 04.2022
Senior Engineer - IMS
MindTree Limited
12.2011 - 12.2012
Senior Executive - Professional Services
SRA Systems Limited
07.2007 - 11.2011
Master of Computer Applications -
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