Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Websites
Timeline
Generic

Jayaprakash Ramesh

Mangalore

Summary

Results-oriented professional with over 5 years of combined experience in HR Operations and Software Development. Completed the Management and Leadership Development Graduation program at Conestoga College, Canada, becoming certified in the Management Competency Framework. Enhanced skills in Project Management, Business Analytics, and DEIB/EDI. Passionate about utilizing technical skills, programming languages, and strong analytical and communication abilities to provide actionable recommendations for process optimization and growth. Seeking a Business Analyst role to actively contribute to strategic decision-making within an organization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Quality Assurance Analyst (Contract)

Teleperformance
04.2024 - 09.2024
  • Evaluated and improved contractor support services to ensure compliance with quality standards and SLAs. Managed certification processes and led calibration sessions to align strategies and address performance gaps.
  • Monitored and analyzed key performance metrics, providing actionable insights to stakeholders. Identified and resolved process bottlenecks through data analysis and root cause identification, driving continuous improvement and operational efficiency.
  • Partnered with cross-functional teams, including Training and Operations, to implement effective process improvements and training solutions. Ensured compliance with data protection regulations while handling sensitive information.
  • Translated customer feedback into actionable process improvements, enhancing overall service quality and customer satisfaction. Proven track record in optimizing processes to meet business goals.

HR Senior Assistant

Amazon India Development Center
11.2020 - 08.2023
  • Implemented cutting-edge software and automated payroll processes (salaried & hourly), resulting in a 10% increase in efficiency and a 15% reduction in errors
  • Analyzed employee inquiries and HR data to identify trends and areas for improvement
  • Utilized findings to recommend process enhancements and improve service level agreements (SLAs)
  • Prepared reports, analyzed HR data, and identified key metrics to measure service effectiveness and employee satisfaction
  • Utilized data-driven insights to recommend process improvements and streamline HR operations
  • Served as a point-of-contact for HR inquiries and concerns, effectively communicating complex HR policies and procedures to employees at all levels
  • Collaborated with internal stakeholders to develop and implement innovative HR policies and procedures
  • Utilized strong analytical skills to understand complex HR systems and identify opportunities for optimization
  • Highly analytical problem solver with experience in optimizing HR systems and processes
  • Adept at learning new technologies and thrives in dynamic environments, leveraging KAIZEN and LEAN methodologies to drive continuous improvement.

Junior System Administrator

GlowTouch Technologies
01.2020 - 11.2020
  • Conducted user research and analyzed user feedback to identify issues and feature improvement opportunities for client-developed Android applications in the automotive industry
  • Utilized strong analytical and problem-solving skills to diagnose and resolve technical issues impacting client applications, ensuring optimal user experience
  • Leveraged technical documentation and standard operating procedures (SOPs) to ensure consistent and efficient troubleshooting and resolution of client-reported issues
  • Maintained clear and concise communication with clients via email, effectively diagnosing and resolving complex technical issues related to Android applications.

Junior Data Server Administrator

GlowTouch Technologies
01.2016 - 06.2017
  • Experience with server troubleshooting, maintenance, and configuration on Ubuntu/Linux and/or Windows Server environments, cPanel, Plesk, and WHM
  • Familiarity with various Content Management Systems (CMS) like WordPress, Joomla, Drupal, WooCommerce, and Magento
  • Include experience with troubleshooting common website issues for these platforms
  • Proficiency in using ticketing systems to track and manage customer support inquiries, Zendesk, Jira Service Desk
  • Ability to prioritize tasks, manage time effectively, and maintain accurate records
  • Reduced ticket resolution time by implementing new procedures.

Education

Management In Leadership Development - Business Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04.2024

Master of Computer Application - Computer Science -

Srinivas Institute Of Technology
Mangalore, Karnataka
05.2020

Bachelor in Computer Applications - Computer Science -

Govinda Dasa College
Mangalore, Karnataka
04.2016

Skills

  • Business Operations Analysis
  • Trend forecasting Workflow Analysis
  • Business Process Mapping
  • Information Gathering
  • KPI analysis
  • Analytical Thinking
  • Software Development Life Cycle - Agile, Waterfall
  • Requirements Gathering and Analysis
  • Test case scenarios
  • User Acceptance
  • Knowledgeable on Project Data Research and Validation
  • Issue Identification
  • Root Cause Analysis
  • High Level Understanding of CRM and Project Management Systems
  • Python & Java
  • SQL Programming
  • Data Analysis Tools
  • Testing
  • Report Writing
  • Experienced working on Excel
  • Pivot tables
  • Tableau
  • Power BI
  • Knowledge and working experience on AWS Cloud

Certification

  • Business Analyst Program - Checkmate It Tech, New York, USA 2024
  • Java Programming Course - NIIT Mangalore - 2017
  • PC Hardware and Operating Systems Mangalore University - 2016

Accomplishments

  • IT Manager Competition in TECH FEST held at Manipal Institute Of Technology, 2018 and 2019-Winner.
  • Debate Competition in IT FEST held at Sri Devi College Mangalore 2017 and 2018 - Winner.
  • Attended National Level TSC Camp NCC, 2015, represented Mangalore District in IGC.
  • Presented a seminar at Philomena College, Puttur on 'Cloud Computing' in 2014.

Languages

English
Full Professional
Hindi
Native or Bilingual
Kanada
Native or Bilingual

Websites

Timeline

Quality Assurance Analyst (Contract)

Teleperformance
04.2024 - 09.2024

HR Senior Assistant

Amazon India Development Center
11.2020 - 08.2023

Junior System Administrator

GlowTouch Technologies
01.2020 - 11.2020

Junior Data Server Administrator

GlowTouch Technologies
01.2016 - 06.2017

Management In Leadership Development - Business Management

Conestoga College Institute of Technology And Advanced Learning

Master of Computer Application - Computer Science -

Srinivas Institute Of Technology

Bachelor in Computer Applications - Computer Science -

Govinda Dasa College

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Jayaprakash Ramesh