Jayaprakash Mayilvaganam
Etobicoke,ON
Summary
Dedicated professional in delivering exceptional customer service in fast-paced logistics environments. Proven track record of managing client inquiries, processing orders, and resolving issues promptly, and delivering exceptional customer service in fast-paced logistics environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Order Management Specialist
The Wrench Monkey
Etobicoke, Ontario
04.2024 - Current
- Handled incoming calls and emails from customers and sales representatives, ensuring that communication was clear and complete between all parties involved.
- Manages the flow of goods from origin to destination, coordinating with various parties such as suppliers, transporters, and customers.
- Oversees the day-to-day operations of the logistics department. Ensure that logistics processes are running smoothly, manage staff, and work to resolve any issues that might impact customer satisfaction.
- Review and interpret purchase orders for compliance with contractual agreements, product model numbers, and standard terms and conditions of sale.
- Initiated and conducted ongoing conference calls with sales to confirm order management met or exceeded customer expectations.
- Learned company products and services and communicated effectively with internal and external customers regarding actual and potential sales.
- Communicated with current customers regarding backorder availability, future inventory and special orders.
- Focuses on ensuring that customers achieve their desired outcomes with the logistics services provided
Management Trainee
Access Healthcare Pvt Lmt
Chennai, India
04.2022 - 03.2024
- Handled incoming customer inquiries through various communication channels.
- Developed and sustained business relationships to enhance profitability.
- Liaised with HR and finance departments to align payroll processing with overall company policies.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Engaged in extensive market research to pinpoint selling possibilities and actively appraised customer needs.
- Streamlined system efficiency by integrating precise customer details including preferences, billing information, and order specifics.
- Collaborated with team members to manage workload and meet deadlines.
- Enhanced leadership abilities through training and hands-on task completion.
- Supported staff training, development, and evaluation.
- Resolved client issues by delivering excellent customer service and maintaining a positive attitude.
Education
Post-Degree Certificate - Project Management
Algoma University
Mississauga, ON04-2024
Bachelor of Science - Electronics And Communication
SRM University
Chennai, India04-2016
Skills
- Account Management
- Order Processing
- Warehouse Operations
- Time Management
- Negotiation
- Adaptability
- Multitasking
- Customer Relations
Certification
- Accounting Foundation - LinkedIn (2024)
- Resource Planning - Great Learning (2022)
- Customer Service: Problem Solving and Troubleshooting (2021)
Accomplishments
- Created SOPs, PWIs, and Process documents that improved customer satisfaction percentage.
- Increased Project revenue by 11% and helped the team achieve its goals by more than 110%.
- Minimized team attrition and shrinkage percentage.
Timeline
Order Management Specialist
The Wrench Monkey
04.2024 - Current
Management Trainee
Access Healthcare Pvt Lmt
04.2022 - 03.2024
Post-Degree Certificate - Project Management
Algoma University
Bachelor of Science - Electronics And Communication
SRM University
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