Jayanthi Muthuselvan
Niagara Falls,Ontario
Summary
Corporate management professional equipped with strategic planning, financial oversight, and operational efficiency skills. Strong focus on team collaboration, driving results, and adapting to changing needs. Highly reliable with expertise in problem-solving, decision-making, and leadership. Known for fostering productive environments and achieving organizational goals.
Overview
18
18
years of professional experience
3
3
Certification
Work History
Corporate Manager - Operations & Project Management
NIST Global Private Limited
01.2018 - 01.2024
- Directed cross-functional operations, project execution, and resource allocation to align with business objectives, achieving a 92% on-time delivery using SCRUM methodology.
- Led end-to-end delivery of Consulting projects, ensuring scope, schedule, and budget alignment. Expert in stakeholder management, risk mitigation, and driving measurable business value.
- Implemented process automation with Zoho & G-Suite, enhancing project tracking and reporting efficiency by 20%.
- Negotiated contracts and managed project budgets valued at 10M+ CAD, securing 30-35% profit margins on average.
- Improved customer satisfaction scores from 70% to 90% by ensuring proactive client engagement and post-delivery support.
- Revived 54 dormant client accounts, generating 2M CAD in additional revenue.
- Delivered strategic operations planning that increased topline revenue by 25% YoY.
- Consulting, Training & Staffing Services - EHS
Head - Operations & HR
Sri Chaitanya Group of Schools
01.2016 - 01.2018
- Formulated Human Resources Policy of the organization and recommend changes to be made.
- Conducted internal employee audits for all the departments.
- Devised Job responsibilities, job description, recruitment process of each of the roles in all departments.
- Performed periodic job evaluations and planning annual resource budgets.
- Ensured the maintenance of work culture of the employees.
- Conducted exit interviews and recommended policies for employee retention.
Branch Manager
Accel IT Resources Limited
01.2014 - 01.2016
- Prepared annual Budget for the branch in line with the organizational allocations.
- Increased average enquiry per day by 27% with a unique mechanism of lead generation and following funnel approach to keep a close track on enquiries.
- Boosted the average batch size from 12 to 18 by systematic allocation & clubbing students from various programs eventually saving the training cost.
- Customer retention increased by 31% through effective implementation of following customer experience mapping.
- IT Training Services
Team Lead
NIIT Limited
01.2008 - 01.2010
- Handled Branch Operations including Centre walk-ins, Collections and coordinating with Management.
- Conducted Seminars and Workshops at the Schools & Colleges on new product/program launches, Facilitating institutional alliances to offer training programs.
- Coordinated with Students and Trainers on batch Schedules.
- Improved batch occupancy from 54% to 82% within an year.
- Achieved a record 93% collection of Fresh and Order book payments month on month, topping the region.
- IT Training Services
Team Lead
STC Technologies
01.2006 - 01.2008
- Managed the Admin Operations & Counselling department, Handling Collections, Stores and BTL marketing activities ensuring adherence to organization policies.
- Performed internal audits every month and presented regional auditing annually.
- IT Training Services
Education
Master of Data Analytics (MDA) - Operations Analytics, Predictive Analytics, Prescriptive Analytics, SQL Databases, Python for Data Analysis, Advanced Data Visualization (Tableau, Power BI), Agile Software Development, Data Analytics Case Studies
University of Niagara Falls Canada
07.2026
MBA in Operations Management - Strategic Operations, Supply Chain Management, Quality Control, and Organizational Efficiency
Dr. M.G.R. University
Chennai, India06.2026
Bachelor of Commerce (B.Com) - undefined
University of Madras
India01.2007
Skills
- Project Lifecycle Management
- Agile (SCRUM)
- Operations Analytics
- Process Optimization
- Resource Allocation
- KPI Monitoring
- Risk & Compliance Audits
- Stakeholder Engagement
- SQL
- Tableau
- Power BI
- Budgeting & Forecasting
- Contract Management
- Employee Development & Training
- Strategic Operations Planning
Accomplishments
Won projects worth over4mn CAD in the past 3 years exclusively from Indian PSU's (ONGC, NTPC, Indian Oil, Indian Navy), gaining 30% profit on execution of those projects and 6mn CAD from MNC's and Indigenous companies (Flipkart, Amazon, Coca-Cola, Google, Nayara Energy, Perfetti Van Melle, Ferrero, ONGC,TATA Group, NTPC.) contributing 35% profit to the organization.
Languages
English
Hindi
Tamil (Native)
Certification
- Project Management Professional, 2024, Project Management Institute
- Diploma In Software Engineering, 2008, NIIT Ltd
- Internal Auditor - ISO 9001, 45001 & 14001 standards, 2021, TUV SUD
- Lean Six Sigma - Black Belt, 2024
- SCRUM Master, 2024
- CPR AED Certification, 2024
Timeline
Corporate Manager - Operations & Project Management
NIST Global Private Limited
01.2018 - 01.2024
Head - Operations & HR
Sri Chaitanya Group of Schools
01.2016 - 01.2018
Branch Manager
Accel IT Resources Limited
01.2014 - 01.2016
Team Lead
NIIT Limited
01.2008 - 01.2010
Team Lead
STC Technologies
01.2006 - 01.2008
MBA in Operations Management - Strategic Operations, Supply Chain Management, Quality Control, and Organizational Efficiency
Dr. M.G.R. University
Bachelor of Commerce (B.Com) - undefined
University of Madras
Master of Data Analytics (MDA) - Operations Analytics, Predictive Analytics, Prescriptive Analytics, SQL Databases, Python for Data Analysis, Advanced Data Visualization (Tableau, Power BI), Agile Software Development, Data Analytics Case Studies
University of Niagara Falls Canada