Detail-oriented IT Analyst and experienced Scrum Master offering 7+ years of total experience with an impressive record of delivering and implementing the project as per scheduled deadlines; extending post-implementation and maintenance support to the technical support team and client. Highly skilled and successful in coaching, mentoring, and leading technical, project management, and leadership teams in adopting Agile / Scrum, Kanban, and Agile best practices with strong business results.
Hi, I’m
Jayant Kakkar
Scrum Master (PSM I)
Toronto,ON
Summary
Overview
8
years of professional experience
4
Certifications
3
Languages
Work History
StoreForce Solutions Inc.
Technical Coordinator/Scrum Master
06.2022 - Current
Job overview
- Worked as an Agile transformation coach/consultant where Scrum, Kanban techniques were applied along with some SAFe principles.
- Organized and facilitated overall Release and Sprint planning - including daily stand-ups, reviews/demos, and retrospectives.
- Focused primarily on training the teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team. Placed substantial efforts on team member role training, time-boxing and providing strong metrics for all players.
- Brought in Agile best practices such as continuous integration, code/design reviews, transparency, accountability, Jira tracking, product visioning, self-management, empowerment and role training.
- As a Scrum Master for three separate teams (20+ people), identified process changes required to accelerate development and remove major impediments. Facilitated Scrum of Scrum calls following Agile process.
- Protected team from over-commitment, managed backlog, prioritized resolution of defects/bugs.
- Responsible to remove impediments, as these projects relies on the data from multiple departments, hence requiring constant, effective communication to unblock the team and make sure the team remains on task at hand.
- Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution, and transparency.
- Facilitated meetings to iron out blockers, conducted JAD sessions with the Product owner and other stakeholders on regular basis and helped the team to make better use of these time and estimate more effectively, thus ensuring a healthy sprint progress.
- Kept the teams focused on the sprints priorities, business values, and protecting team from over-committing.
- Communicated team status/progress via Release/Sprint Burndown charts, Story Acceptance rate and defects and make sure the stakeholders are aware of what is going on.
- Built the team’s agile knowledge and empower the team to make process improvements captured in sprint retrospective meetings.
- Usage of JIRA tool for Agile Scrum and Agile Kanban to track the team activities.
- Frequent follow up and friendly reminders to the team on updating JIRA tasks on daily basis for more accurate reporting.
- Automate JIRA reporting and Azure DevOps ticketing system using Power Automate thereby replacing the manual ticket assignments with a 100% automated version.
- Worked with product owner during the Sprint review sessions to make sure all stories met the Definition of Done and get the stories accepted within the sprint.
- Performed an active coaching role for organization wide Agile implementation and embracement.
Tata Consultancy Services
Agile Business Analyst
06.2020 - 10.2021
Job overview
- Provided transition to support stakeholders to ensure the core principles and mindset of Scrum and Agile are understood and adapted within the organization.
- Coordinated with cross-functional teams and business stakeholders while working across multiple business areas to manage business deliverables and provide support to the team using a servant leadership style and leading by example.
- Effectively acted as the business liaison between diverse stakeholder groups (Client Support Team, Tech support Team, and training department). Demonstrated exceptional ability in eliciting and analyzing business requirements.
- Documented new features and strategies as well as user stories and criteria for acceptance.
- Facilitated consistent, open, and clear communication among team members and stakeholders to ensure members collaborated and worked effectively.
Tata Consultancy Services
Network Operations Analyst
10.2019 - 06.2020
Job overview
- Improved processes and procedures to achieve key performance metrics.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Identifying potential project risks and helping to develop mitigation plans to resolve potential issues.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Collected and analyzed user stories and leveraged data to enhance and expand future process planning and solution strategies.
- Identified and worked with multiple groups for new business opportunities and providing proactive proposal.
- Provided support to proposals, Quality Assurance Process and Cross Project Reviews
Teleperformance India
Subject Matter Expert
10.2017 - 10.2019
Job overview
- Training and mentoring team members on the best and most effective ways to use Agile processes to improve efficiency and optimize productivity.
- Perform troubleshooting for the network environment and resolve complex technical issues.
- Documented new features and strategies as well as user stories and criteria for acceptance.
- Being the primary point of contact for business conferencing platforms’ support.
- Conduct root cause analysis on repeated technical issues and provide appropriate long-term resolution to improve business process.
Wipro BPS
Technical Process Analyst
01.2016 - 12.2016
Job overview
- Introduce and refine the troubleshooting process using the agile framework.
- Perform troubleshooting for broadband, phone, email, and TV services through multiple modes of communication.
- Maintained customer records and performed customer verification.
- Establish escalation metrics and process if the issue needs to be redirected to different teams.
Accomplishments
Accomplishments
- 7+ years of Information Technology and 3+ years of Scrum Master experience.
- Project tracking tools' automation experience using Power Automate and JIRA Automation.
- Keen planner, strategist and implementer with demonstrated success in end-to-end project management and ensuring effective management of various resources to meet project specifications
- Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs
- Presently working in StoreForce Solutions Inc. Responsible in activities like Scrum Ceremonies, Project Status reporting, Task Scheduling, Resource Allocation, Process Automation, Requirement Analysis, Software Development Lifecycle, Production Support, Change Control Form implementation, Knowledgebase Building, Client liaison, New Client Application Installation and SOW Writing using BDD Framework.
- Providing leadership, direction, strategy and vision in the areas of technology and product development to facilitate and enable growth and business agility.
- Significant experience working with local as well as overseas customers, project managers and technical teams for securing & executing concurrent projects.
- Handling end to end management of multiple projects from conceptualization and visualization to technology mapping and final execution of projects.
- Managing and leading team members; allocating resources among team members and guiding team members during the project, till final delivery.
- Holding review meetings to monitor progress of the project as per schedule / budgets, and ensuring timely completion and deliveryof the project to the client
- Facilitating sprint planning, daily scrums, retrospectives, and various stakeholder meetings
- Educated and reinforced scrum methodology and agile framework to team members and key stakeholders
- Tracking and managing product backlog, burn-down metrics, velocity, and task break-down.
- Facilitated the transition of the applications from waterfall to Agile as a Coach.
- Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
- Proactive in sensing a risk, and work on a mitigation plan, Track and communicate updates on the sprint/release progress to the project stakeholders, and raise a flag in SoS(Scrum-of-Scrums) as warranted
- Domain expertise includes Telecommunication Network, Payment Services & Wealth Management under Banking & Financial Services.
- Motivated, thorough, dependable and well-organized team player with good interpersonal skills
- Possess good communication skill and a fast learner with an appetite to grasp and adapt to changing technologies
- Insightful knowledge of business process analysis and design, re-engineering, process rationalization, cost control, capacity planning, and performance measurement.
- Providing insights and taking part in Business Development activities like responding to proposals, cost-benefit analysis etc
- Conducting system study and coordinating with team members for requirements mapping, system design & integration, implementation, etc
Certification
+ Professional Scrum Master (PSM I) + Project Management Certificate + Agile Foundations + Microsoft Power Automate + JIRA + CCNA - Network Planning, Routing & Switching + Six Sigma Foundations
Skills
Skills
+ Methodologies - Agile Methodologies, Communication, Coaching & Mentoring, Continuous Process Improvement, Problem Solving, Program Planning, Software Development Life Cycle (SDLC), Cross-Team Collaboration, Requirement Analysis, Resource Planning, PI Planning, Backlog Management, Decision Making, Change Control Implementation
Tools - JIRA, Confluence, SharePoint, MS Project, MS Power Automate, MS Office, MS Visio, CA7, DevOps, Remedy, Trio, Flow, Hud, Service Now, SalesForce, NGWFMT, TaskForce, SRIMS, Geo-Hub
Technical - Routing & Switching, Line Testing, Network Designing, Network Planning, Core Configuration & Troubleshooting, SQL
Others (Training Attended) - BDD Framework, Function Point Estimation, Use Case Estimation, Lean & Six Sigma, Process Automation
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Technical Coordinator/Scrum Master
StoreForce Solutions Inc.
06.2022 - Current
Agile Business Analyst
Tata Consultancy Services
06.2020 - 10.2021
Network Operations Analyst
Tata Consultancy Services
10.2019 - 06.2020
Subject Matter Expert
Teleperformance India
10.2017 - 10.2019
Technical Process Analyst
Wipro BPS
01.2016 - 12.2016
Georgian College of Applied Arts And Technology
Post-Graduate Certificate from Project Management
Doon Valley Institute of Engg. And Tech.
Bachelor of Science from Mechanical Engineering Technology
Software
MS Office
MacOS
Windows
Network Attached Storage Configuration
Azure AD
Firewall Configuration
Router Setup
IPSW Customization
SQL
Cisco Stimulator
BMC Remedy
Service Max
Trio
Education
Georgian College of Applied Arts And TechnologyBarrie, ON
Post-Graduate Certificate from Project Management
04.2022
University Overview
- Honour Roll, [1st Semester, 2021]
- Graduation Dean's List, [2nd Semester, 2022]
- 4.0/4.0 GPA
- Ranked top 10% in Class.
Doon Valley Institute of Engg. And Tech.Karnal (Haryana), India
Bachelor of Science from Mechanical Engineering Technology
06.2014
University Overview
- Final Grade: 73.8%
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