Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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JAYA KRISHNA RAJAKUMAR

Burnaby,BC

Summary

  • Over 20 years of experience in development, design, team leadership, solution architecture, and technical architecture for web-scale, cloud-native enterprise applications, web services, and integrations.
  • Expert in application architecture, programming, mentoring, and technical leadership with a strong ability to quickly learn new technologies.
  • Successfully led a team of 15 developers and 2 focus masters to deliver the 9.2.2 version of AMDOCS OMS to AT&T, including major features like Estimated Billing, crucial for agents.
  • Expertise in application design and development using Java, J2EE, Spring, Spring Boot, and Node.js.
  • Led the upgrade of TELUS legacy Number Porting application to an open-source stack using Spring Boot and Node.js, deployed in On-Prem Kubernetes with Docker, custom CI/CD pipelines, Helm charts, and Ingress.
  • Developed TMF and Open API-compliant Service Order APIs on Kubernetes.
  • Designed and developed microservices architecture using Spring Boot and Node.js, with services interacting via REST and Kafka.
  • Led the development of an integration layer between Telus.com and Ordering APIs using Node.js, Increasing the order automation rate from 3% to 70%.
  • Proven leader in managing teams of specialist developers, both on-site and off-shore.
  • Strong knowledge of AMDOCS Ordering Management System (OMS).
  • Demonstrated success in streamlining processes and leading high-performing teams to achieve results, with a reputation for collaborative leadership and adaptability to changing needs.

Overview

21
21
years of professional experience

Work History

Techinical Manager and Solution Architect

SimplyAsk.AI Inc., ( @TELUS )
04.2016 - Current
  • Currently working on design and development of Universal Order Data Loader application, which interfaces with the Kenan billing system using AMDOCS Billing APIs. This application handles bulk migrations and daily updates by reading data from the Ordering System and automating the creation of billing accounts, services, and charges, ensuring accurate and efficient synchronization between ordering and billing systems.
  • Led the design and development of the Number Porting Application Upgrade Project, where the existing application was upgraded to a modern technology stack, improving performance, maintainability, and scalability.
  • Worked on multiple projects built using Node.js and Spring Boot, deployed in on-premises Kubernetes environments.
  • Designed and implemented custom CI/CD pipelines, including Ingress configuration and Helm Charts for seamless deployment and operational efficiency.
  • Designed, developed, and provided ongoing support for APIs used for order capture and handling within NETCRACKER. These Node.js-based APIs are actively utilized by TELUS.COM, HS3, and other channels to process customer orders.
  • Led complex enhancements of OMNI applications, including WFM integration and implementing MyBatis3 for database integration with Order Processing (OP), delivering high-quality solutions with minimal defects.
  • Worked on various third-party system integrations, including:
    DT1
    CSS/ESS
    WFM
    Data Grid
    NETCRACKER
    Billing Systems
  • Implemented and optimized batch jobs for OP/OMNI systems, enabling automated processes such as:
    Auto order cancellation
    Bulk change orders
    Bulk cease orders
  • Spearheaded the Telus.com Compass Orders Automation initiative, developing a Node.js transformer from scratch, reducing agent intervention, and increasing automation from 0% to 70%.
  • Led the integration of Telus.com with CSS/ESS APIs to create customer and billing accounts, handling complex customer scenarios and improving order processing reliability.
  • Played a pivotal role in the Blue Bird Migration project across all phases—scoping, design, development, and production deployment. Key contributions included:
    Mapping API (Node.js)
    BOA/REX tool (Java)
    TMF APIs (Node.js)
  • Designed and developed Phase I of the Infranet Migration project, focusing on business customer transitions.
  • Contributed to the design and implementation of legacy system migrations, including:
    Dial-up Migration
    TQ Migration
    PTS (Proactive Tracking System)

Software Development Manager

Amdocs Inc.
04.2015 - 04.2016
  • Led and managed two focus teams (15 developers and 2 focus masters) for the Amdocs Ordering Product (OMS), ensuring efficient collaboration and timely delivery.
  • Successfully delivered version 9.2.2 of the OMS platform to AT&T, incorporating major features like the Estimated Bill, enhancing customer transparency and system functionality.
  • Collaborated with cross-functional teams to identify, analyze, and resolve complex software bugs, improving system stability and performance.
  • Provided technical leadership during development meetings, offering guidance on design decisions, code quality, and best practices.
  • Facilitated issue resolution, fostering open discussions with team members to identify challenges and implement effective solutions.
  • Streamlined development processes, improving team efficiency and ensuring alignment with business objectives and technical standards.

Group Lead

Amdocs Inc.
04.2014 - 04.2016
  • Designed, developed, and supported complex enhancements for the Amdocs Ordering System (OMS) for AT&T, ensuring high-quality deliverables.
  • Led a team of 6 developers, managing OCX user story development for each iteration while providing comprehensive support to IST, UAT, and Production environments, including defect analysis and resolution.

Group Lead

Amdocs Inc. ( @ROGERS )
04.2010 - 04.2014
  • Led a team of 5 developers and coordinated with offshore teams to support the Amdocs Ordering 7.5 implementation for Rogers, a leading telecom operator in Canada.
  • Managed all aspects of the Ordering and Product Catalog systems, including solution development, scheduling, code development, systems integration, UAT support, production support, and defect fixes.
  • Ensured on-time delivery by leading both onsite and offshore teams, meeting all SLAs, and providing continuous technical guidance and support throughout the development lifecycle.
  • Engaged with clients to understand business requirements, collaborated with the solution team, presented effective solutions, and resolved complex technical issues efficiently.
  • Supported UAT and production environments, driving timely resolution of defects and implementing solution enhancements to improve system performance and user experience.

Group Lead

Amdocs Inc.
04.2006 - 04.2010
  • Served as the Technical Lead for the Advocacy Engineering team (L3 support), managing a team of 6 developers and handling core defect resolution across multiple Amdocs Ordering product versions (v4.5, v6.0, v7.5).
  • Led the successful implementation of the Replace Offer functionality for v7.5, overseeing a team of 10 developers, coordinating with stakeholders (QA, Product Designers), and delivering a high-quality solution that earned significant appreciation and recognition.
  • Triaged and resolved complex issues, providing fixes and driving enhancements for the Amdocs Ordering System (OMS) while ensuring timely delivery and system stability.
  • Mentored and guided team members, fostering technical growth and improving problem-solving capabilities.
  • Collaborated across applications to identify and resolve integration challenges, ensuring seamless system performance and compatibility.

Software Engineer

Virtusa
02.2004 - 04.2006
  • Worked on the company's internal project library management system, production defects, and enhancements

Education

Masters - Computer Applications

JNT University
KAKINADA, ANDHRA PRADESH, INDIA
01.2004

Skills

  • Java, J2EE, JavaScript, TypeScript, HTML5, CSS3
  • Spring Framework, Spring Boot, Expressjs
  • GraphQL, Apollo Server
  • REST, SOAP, OAuth20
  • API Design and Development
  • NoSQL (MongoDB), Oracle, Redis
  • JDBC, Kafka, JMS
  • Docker, Kubernetes, OpenShift
  • WebLogic, Spring Tool Suite (STS), Eclipse, Visual Studio Code
  • Maven, npm, Git
  • Systems Development Lifecycle (SDLC) Management
  • JUnit, Code Review Expertise
  • Agile Methodology
  • Issue Investigation
  • Team Leadership
  • Customer Service
  • Cross-Functional Collaboration

Languages

English
Hindi
Telugu

Timeline

Techinical Manager and Solution Architect

SimplyAsk.AI Inc., ( @TELUS )
04.2016 - Current

Software Development Manager

Amdocs Inc.
04.2015 - 04.2016

Group Lead

Amdocs Inc.
04.2014 - 04.2016

Group Lead

Amdocs Inc. ( @ROGERS )
04.2010 - 04.2014

Group Lead

Amdocs Inc.
04.2006 - 04.2010

Software Engineer

Virtusa
02.2004 - 04.2006

Masters - Computer Applications

JNT University

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