Work History
Education
Skills
Pronouns
Languages
Certification
Affiliations
References
Timeline
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Jaya Paquette-Jager

Jaya Paquette-Jager

Work History

Information Agent

Parks Canada National Information Service
Gatineau, Quebec
01.2022 - Current
  • Answer questions via phone and email about all Parks Canada locations.
  • Answer questions and register participants for Learn-to Camp events.
  • Prioritize and organize tasks to efficiently accomplish service quality goals.
  • Identify needs of customers promptly and efficiently find answers to their questions.
  • Display strong telephone etiquette, effectively handling difficult calls.
  • Motivate and encourage new team members to communicate more openly and ask for help.
  • Recognized by team leads for providing exceptional customer service.
  • Update information in internal database, Confluence.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understand and follow oral and written directions.
  • Demonstrate leadership by making improvements to work processes and helping to train others.

Violin, Viola, Voice, Piano, Djembé, Introduction to Music Teacher

Multiple employers
Gatineau, QC
01.2010 - 05.2023
  • Gave group and private lessons in a variety of contexts - after school classes for elementary school children, dynamic activities for preschool children, and private lessons for students age 3 to 75 ranging from beginner to advanced levels.
  • Assigned pieces of music for students to practice at home, monitored progress, and provided feedback.
  • Maintained a positive learning environment by providing encouragement and constructive criticism during lessons.
  • Developed relationships with students, parents, staff members, and administrators to ensure the best outcomes for all involved parties.
  • Coordinated with local schools to arrange concerts and recitals for students to perform in front of an audience.
  • Instructed students on proper instrument care and maintenance techniques so they can keep their instruments in top condition throughout their career.
  • Engaged students through creative activities such as songwriting exercises or arranging games that are fun but also help them learn important concepts like rhythm or harmony.
  • Developed learning plans and customized practice schedules based on ability and personality of the clientele.

Group Coordinator & Hike Leader

Flying Squirrel Adventures
Annapolis Valley, NS
01.2021 - 01.2022
  • Created and facilitated group nature connection hikes and activities.
  • Developed and lead Queer/Trans Friendly Hikes and Music in Nature events.
  • Created and fostered a welcoming inclusive environment for people of all ages.
  • Supported participants social interactions when meeting new people after isolation during the pandemic.
  • Chose hikes and locations that met all the the participants physical abilities.

Cashier

Eos Natural Foods
Wolfville, NS
01.2018 - 01.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments, and counted money in cash drawer.
  • Stocked shelves with merchandise when needed and maintained cleanliness of the store.

Heritage Presenter and Visitor Services Attendant

Grand Pré National Historic Site, Parks Canada
Grand Pré, Nova Scotia
05.2018 - 06.2021
  • Welcomed visitors and provided information on the different programs, history and services available at Grand Pré NHS, and points of interest of the Annapolis Valley region.
  • Performed all tasks associated with entry fees, the operation of a point of sale system and cash register.
  • Performed all tasks associated with opening the site, offered programs for school groups, guided tours, and events.
  • Contributed to the creation of new programming and helped host/organize Learn-to Camp events onsite.
  • Trained new students in interpretation strategies, historical content, quality client services, operation of a point of sale system, and government software.

Team Lead Urban Outreach, CANADA 150

Parks Canada National Office
Gatineau, Quebec
05.2017 - 08.2017
  • Co-lead a team of ten students at Inspiration Village (Canada 150 shipping container village in downtown Ottawa).
  • Participated and helped plan two Learn-to Camp events at the Rideau Canal NHS and in Gatineau Park.
  • Helped supervise and coordinate the Parks Canada volunteer program.
  • Participated in the elaboration of the summer student schedules.
  • Coordinated events for Canada 150 celebrations and promoted the Free Discovery Pass.
  • Participated in the celebration of 100 years of National Historic sites and wore a historical costume.
  • Supervised and helped with different Urban Outreach activities - preparing materials, setting up booths, etc.

Heritage Presenter and Visitor Services Attendant

Rideau Canal National Historic Site, Parks Canada
Ottawa, Ontario
05.2015 - 09.2016
  • Developed and offered interpretation programs including guided historical walks and voyageur canoe activities.
  • Coordinated and offered the Voyageur Canoe Program for the Ottawa Locks and Learn-to Camp events.
  • Trained new students in interpretation strategies, historical content, quality client services, operation of a point of sale system, and government software.
  • Helped coordinate and train Parks Canada volunteers.
  • Performed all tasks associated with the sale of merchandise, entry fees and the opening and closing of the Ottawa Locks visitors centre.
  • Participated in the evaluation of services, improvement of activities, exhibits, information materials, and gift shop design.
  • Welcomed visitors and provided information on the various programs, services, and points of interest of the National Capital Region.
  • Monitored guest behavior for signs of intoxication or disruptive behavior and took appropriate action when necessary.

Education

Nonviolent Communication - A Language of Life -

Community Learning Group
01.2022

Bachelor of Music Therapy -

Acadia University
Wolfville, NS
05-2018

Music College Diploma -

Cégep De L’Outaouais
Gatineau, QC
05-2015

Skills

  • Computer Skills
  • Multitasking
  • Communication
  • Dependable and Responsible
  • Time Management
  • Task Prioritization
  • Customer Relations
  • Attention to Detail
  • Conflict Resolution
  • Cultural Awareness
  • Teamwork and Collaboration

Pronouns

all pronouns with a preference for they/them

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited

Certification

  • Valid Full Drivers License
  • Certified Orca level 4 - Solo, Tandem and Voyageur Canoe guide (Summer 2015 and 2016)
  • Food Safety Training - Basics. fst 4th Edition (2018)
  • Mindfulness and meditation practice course Sarah Pitoello (2021-2022)

Affiliations

  • Organize queer rock climbing group
  • Organize hikes in Gatineau Park for allies and the queer community
  • Sing in the Ottawa choir, Tone Cluster quite a queer choir - Co-chair of the Social committee
  • Baking, biking, community farming, fat/body liberation, social justice, camping, climate activism, knitting, sowing, and yoga.

References

  • Amy Macdonald (902)217-3484 amymacdonald@pc.gc.ca
  • Stéphanie Joly (819)661-4551 stephanie.joly@pc.gc.ca
  • Judy Lipp (902)993-1717 valleyflyingsquirrels@gmail.com
  • Sarah Pitoello (902)697-2382 sarah.pittoello@acadiau.ca
  • Heather Price (902)698-2468 heather.price@acadiau.ca

Timeline

Information Agent

Parks Canada National Information Service
01.2022 - Current

Group Coordinator & Hike Leader

Flying Squirrel Adventures
01.2021 - 01.2022

Heritage Presenter and Visitor Services Attendant

Grand Pré National Historic Site, Parks Canada
05.2018 - 06.2021

Cashier

Eos Natural Foods
01.2018 - 01.2022

Team Lead Urban Outreach, CANADA 150

Parks Canada National Office
05.2017 - 08.2017

Heritage Presenter and Visitor Services Attendant

Rideau Canal National Historic Site, Parks Canada
05.2015 - 09.2016

Violin, Viola, Voice, Piano, Djembé, Introduction to Music Teacher

Multiple employers
01.2010 - 05.2023

Nonviolent Communication - A Language of Life -

Community Learning Group

Bachelor of Music Therapy -

Acadia University

Music College Diploma -

Cégep De L’Outaouais

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Jaya Paquette-Jager