Jaya Doley
Scarborough,ON
Summary
Detail-oriented Administrative Professional with healthcare-focused education and over five years of administrative experience. Skilled in providing administrative and clerical support, including scheduling, data entry, and document preparation. Proficient in EPIC and ACCURO EMR systems, as well as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experienced in triaging referrals, maintaining records, and ensuring compliance with HIPAA and PHIPA regulations. Strong interpersonal, organizational, and time management skills, adept at multitasking in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Volunteer, Administrative Support
Toronto Western Hospital
05.2024 - Current
- Entered and updated patient data into EPIC and ACCURO EMR systems with high accuracy and adherence to HIPAA and PHIPA regulations
- Managed clerical tasks, including record organization, documentation, and scheduling to support healthcare professionals
- Provided courteous and customer-focused service to patients and staff
Team Member
Tim Horton's
06.2023 - 09.2023
- Provided exceptional customer service in a fast-paced environment, ensuring a positive experience for each guest
- Operated cash registers and handled cash transactions accurately
- Prepared and served food and beverages according to company standards
Administrative Office Assistant
Fortune Mercantile Pvt. Ltd
03.2015 - 07.2019
- Maintained and organized data entry processes, filing systems, and client documentation
- Scheduled and coordinated meetings and appointments, enhancing workflow efficiency
- Delivered professional communication and tactful client service to uphold company standards
Office Receptionist
Fortune Mercantile Pvt. Ltd
04.2014 - 03.2015
- Welcomed visitors, responded to inquiries, and maintained a professional and friendly reception area
- Optimized schedules by managing calendars and coordinating appointments, improving team efficiency
- Performed inventory management, ensuring office supplies were well-stocked and organized
Education
Executive Diploma Program - Office Administration – Health Services
Seneca Polytechnic
08.2024
Bachelor of Arts -
Gauhati University
04.2007
Skills
- Proficient in Word Processing
- Reception and Administrative Task Management
- Referral Triaging and Coordination
- Calendar Management and Scheduling (Written and Electronic)
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Google Suite
- Attention to detail
- Time management
- Multitasking
- Filing and Retrieval Systems (Electronic and Paper-based) Maintenance
- Budgetary, Billing, and Invoicing Support
- Strong Interpersonal and Customer Service Skills
- Medical Terminology Proficiency
- Accurate Data Entry and Compliance with HIPAA and PHIPA
- Excellent Organizational and Time Management Skills
- Confidential Record Handling and Documentation
Certification
Keyboarding Competency Completion, 01/01/24, Typist, 52 WPM, 97.3% Accuracy
Accomplishments
- Managed and corrected over 500 individual files within two months, ensuring compliance with HIPAA and PHIPA regulations.
- Promoted from Office Receptionist to Office Assistant within one (1) year at Fortune Mercantile Pvt. Ltd
Languages
English
Hindi
Urdu
Assamese
Bengali
Punjabi
Timeline
Volunteer, Administrative Support
Toronto Western Hospital
05.2024 - Current
Team Member
Tim Horton's
06.2023 - 09.2023
Administrative Office Assistant
Fortune Mercantile Pvt. Ltd
03.2015 - 07.2019
Office Receptionist
Fortune Mercantile Pvt. Ltd
04.2014 - 03.2015
Bachelor of Arts -
Gauhati University
Executive Diploma Program - Office Administration – Health Services
Seneca Polytechnic
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