Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jaya Bhardwaj

Gurgaon

Summary

Detail-focused professional with background in travel agency assistance. Demonstrated strengths in customer service, itinerary planning, and reservation management. Familiarity with booking systems and strong communication skills have been instrumental in supporting customers and ensuring client satisfaction. Experience in troubleshooting complex situations to provide solutions for clients has led to successful outcomes.

Work History

Travel Agent Assistant

Teleperformance
Gurgaon
  • Assisted with customer inquiries related to flight information, exchanges, and refunds on GDS( Amadeus & Sabre).
  • Provided detailed information about fare for various destinations using GDS to clients.
  • Provided prompt and courteous service to customers via phone and email.
  • Resolved customer inquiries in a timely manner, while maintaining a professional attitude over calls.
  • Facilitated communication between clients and vendors when disputes arose over refunds or additional fees charged.
  • Performed follow-up calls to customers regarding their inquiries and other process-related tasks.

Customer Service Executive

Concentrix
Gurgaon
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

10th Class -

B.K Senior Secondary School

12th Class -

Sweet Angel Shool

German Language And Computer Science -

Shri Vishwakarma Skill University

Skills

  • Problem-solving aptitude
  • Inbound and Outbound Calling
  • Multi-Task Management
  • Positive and professional
  • Detail Oriented
  • Teamwork and Collaboration
  • Time management abilities

Languages

English
Full Professional
German
Professional
Hindi
Full Professional

Timeline

Travel Agent Assistant

Teleperformance

Customer Service Executive

Concentrix

10th Class -

B.K Senior Secondary School

12th Class -

Sweet Angel Shool

German Language And Computer Science -

Shri Vishwakarma Skill University

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Jaya Bhardwaj