Dedicated Customer Service Representative with experience handling customer inquiries, resolving issues, and delivering high-quality service. Strong communication and problem-solving skills with a focus on customer satisfaction.
Overview
5
5
years of professional experience
Work History
Shift Manager
Burger King
Winnipeg, MB
01.2021 - 10.2025
Supervised daily operations, ensuring compliance with safety standards and procedures.
Trained and mentored team members on best practices and operational efficiency.
Managed inventory levels, reducing waste through effective stock rotation techniques.
Analyzed peak hour trends and implemented scheduling modifications to improve overall productivity of the workforce.
Customer Service Representative
Wealthsimple (Intouch CX)
01.2022 - 10.2025
Respond to customer inquiries via phone, email, or in person
Resolve complaints and issues in a professional and timely manner
Maintain accurate customer records and documentation
Process transactions, orders, and service requests
Provide product and service information clearly and confidently
Work collaboratively with team members to meet service goals
Shift Manager
A And W Family Restaurant
Winnipeg, MB
01.2023 - 12.2024
Adjusted workforce schedules to maximize efficiency and meet operational demands during peak hours.
Created comprehensive training resources aimed at streamlining onboarding processes for new hires.
Conducted thorough analysis of workflow processes, targeting areas for enhancement to improve overall service delivery.
Orchestrated shift meetings to convey goals and expectations, strengthening team cohesion and collaboration.