Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Jaya Arora

Jaya Arora

Brampton,ON

Summary

Dedicated Customer Service Representative with experience handling customer inquiries, resolving issues, and delivering high-quality service. Strong communication and problem-solving skills with a focus on customer satisfaction.

Overview

5
5
years of professional experience

Work History

Shift Manager

Burger King
Winnipeg, MB
01.2021 - 10.2025
  • Supervised daily operations, ensuring compliance with safety standards and procedures.
  • Trained and mentored team members on best practices and operational efficiency.
  • Managed inventory levels, reducing waste through effective stock rotation techniques.
  • Analyzed peak hour trends and implemented scheduling modifications to improve overall productivity of the workforce.

Customer Service Representative

Wealthsimple (Intouch CX)
01.2022 - 10.2025
  • Respond to customer inquiries via phone, email, or in person
  • Resolve complaints and issues in a professional and timely manner
  • Maintain accurate customer records and documentation
  • Process transactions, orders, and service requests
  • Provide product and service information clearly and confidently
  • Work collaboratively with team members to meet service goals

Shift Manager

A And W Family Restaurant
Winnipeg, MB
01.2023 - 12.2024
  • Adjusted workforce schedules to maximize efficiency and meet operational demands during peak hours.
  • Created comprehensive training resources aimed at streamlining onboarding processes for new hires.
  • Conducted thorough analysis of workflow processes, targeting areas for enhancement to improve overall service delivery.
  • Orchestrated shift meetings to convey goals and expectations, strengthening team cohesion and collaboration.

Education

High School Diploma -

Assiniboine Community College
Winnipeg, MB
10-2021

Skills

  • Knowledge of the local real estate market
  • Communication skills
  • Negotiation skills
  • Problem-solving skills
  • Organization and time management skills

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Shift Manager

A And W Family Restaurant
01.2023 - 12.2024

Customer Service Representative

Wealthsimple (Intouch CX)
01.2022 - 10.2025

Shift Manager

Burger King
01.2021 - 10.2025

High School Diploma -

Assiniboine Community College
Jaya Arora