Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jay Watson

West Sacramento

Summary

I want to apply my skills and knowledge to be able to find jobs in the real world.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.


Overview

6
6
years of professional experience

Work History

Server

Kajiken
02.2025 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Ember Korean BBQ
01.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server, Bartender and Host

Daikon Korean BBQ
01.2022 - 01.2024
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Technician, Wipes hard drive

AtWork
01.2023 - 01.2023
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.

Cashier, and Food Handler

T4U West Sacramento
01.2019 - 01.2022
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

River City High School
01.2019

Bachelor of Science - Business Management/ Electrical Engineering

Sacramento State University
Sacramento, CA
05.2025

Skills

  • Editing Videos/Inventor App
  • Microsoft Office
  • THT Soldering/SMT Soldering
  • Customer Service
  • Bilingual(Tagalog)
  • Wiping hard drive
  • Hosting/Serving/Server training
  • Strong work ethic
  • Cash handling
  • Exceptional customer service
  • Time Management
  • Written and Verbal Communication

Languages

tagalog
Native or Bilingual

Timeline

Server

Kajiken
02.2025 - Current

Server

Ember Korean BBQ
01.2024 - Current

Technician, Wipes hard drive

AtWork
01.2023 - 01.2023

Server, Bartender and Host

Daikon Korean BBQ
01.2022 - 01.2024

Cashier, and Food Handler

T4U West Sacramento
01.2019 - 01.2022

River City High School

Bachelor of Science - Business Management/ Electrical Engineering

Sacramento State University

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Jay Watson