Jay Somwaru
Cambridge,ON
Summary
Resourceful Switchboard Operator known for high productivity and efficient task completion. Skilled in rapid call handling, accurate information dissemination, and effective communication management. Excel in active listening, problem-solving, and interpersonal skills, ensuring smooth operation and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Component Preparation Operator
Novocol Pharmaceutical
Cambridge, Ontario
02.2021 - 02.2023
- Inspected components for defects and ensured quality standards were met.
- Performed pre-assembly operations including cleaning, lubricating, and fitting parts together.
- Operated manual and automated machines to prepare components for assembly.
- Maintained accurate records of production processes, materials used, and product output.
- Monitored machine performance to ensure optimal efficiency and accuracy.
- Troubleshot mechanical issues on equipment and made necessary repairs or adjustments.
- Adjusted machine settings in accordance with established procedures.
- Ensured that all safety protocols were followed during the preparation process.
- Identified defective parts before they reached the assembly line to minimize waste costs.
- Cleaned production areas daily using appropriate cleaning agents and methods.
- Assisted in training new employees on proper use of equipment and other job duties related to component preparation operations.
- Participated in team meetings discussing productivity goals and strategies for improvement..
- Reported discrepancies between actual product output versus expected output levels to supervisor immediately upon discovery..
- Followed detailed instructions when setting up machinery for specific tasks..
- Reviewed work orders prior to beginning a job run in order to determine required procedures..
- Observed equipment to verify proper operation and made adjustments to correct errors.
- Loaded and setup materials in preparation successful operation of equipment.
Switchboard Operator
Cambridge Memorial Hospital
Cambridge, Ontario
07.2017 - 01.2018
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Monitored and recorded daily phone activity in log book.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Communicated effectively with porters and other department managers.
- Handled faxing and scanning of prescriptions, and other related tasks.
- Maintained a clean and tidy work area.
- Helped out with other areas as required.
- Followed proper opening and closing office protocols.
- Assisted customers with account updates, balance inquiries and other related issues.
- Greeted visitors in a professional manner when they arrived at the switchboard station.
- Utilized paging technology within organization to connect quickly with key people.
Medical Office Assistant Intern
Cambridge Delta Medical Center
Cambridge, Ontario
09.2016 - 11.2017
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Provided guidance to patients regarding their care plan or treatment options.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Maintained a clean work environment by adhering to infection control protocols.
- Assisted with referrals and prepared medical records for patients.
- Registered patients and scheduled appointments.
- Maintained smooth flow of examinations to keep appointments on schedule.
Education
Medical Office Assistant/Technician - Medical Science
Medix College
Kitchener 09-2012
Skills
- Call transfers
- Switchboard operations
- Multi-Line Phone Systems
- Telephone operations
- Clerical Support
- Confidentiality
- Flexibility
- Communication
Certification
- Health and Safety Rep Certified
References
References available upon request.
Timeline
Component Preparation Operator
Novocol Pharmaceutical
02.2021 - 02.2023
Switchboard Operator
Cambridge Memorial Hospital
07.2017 - 01.2018
Medical Office Assistant Intern
Cambridge Delta Medical Center
09.2016 - 11.2017
Medical Office Assistant/Technician - Medical Science
Medix College
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