Jay Singh
Montréal,QC
Summary
Motivated retail professional with top-notch sales skills, a service-oriented nature, and an analytical approach to solving customer problems. Capable of selling Fido and Rogers products while adapting to new industry trends and changing customer desires. I am seeking a new position with career advancement potential to contribute my abilities. Reliable and optimistic seller who excels in promoting customer loyalty, satisfaction, and purchases through consultative techniques and diligent attention to individual needs. Extensive knowledge of product marketing, payment processing, and cleanliness. Dedicated and consistent relationship builder with excellent organizational strengths and remarkable professionalism.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sales Associate
Rogers - Fido
2022.07 - Current
- Best seller in the area in Q4 2022-2023 and top 5 in the country.
- Creation of an exceptional team with very sophisticated sales tips and techniques.
- Best MasterCard seller in the country as well as a special mention from Rogers' director: Micheal-Ridoré Sanon.
- Sale of 100 MasterCards in Q4 2023.
- Winner of all area contest prizes thanks to my impressive performance every month.
- Assisting clients in their purchases, providing personalized advice, and presenting products that match their search criteria.
- Welcoming clients, responding to their inquiries efficiently and courteously.
- Achieving monthly sales targets at 110%.
- Awarded the title of Employee of the Year.
Brand Manager - Ecommerce and Digital Marketing
Shopify
2020.03 - 2022.01
- Creation of a virtual store that has generated over $50,000 in profit.
- Formation of a team of diverse talents.
- Creation of several attractive and appealing advertisements.
- Responding to customer messages as well as emails.
- Implementation and promotion of business operations (events, sales, promotions), arranging shelves according to the merchandising plan.
- Receiving incoming shipments of goods, checking their condition, and storing items in the storage area.
- Preparation and packaging of customer orders, protection of fragile items, and making gift packages.
- Regular monitoring of inventory, establishment, and tracking of orders.
Customer Service Manager
Club Entrepot
2019.09 - 2020.06
- Counting the cash drawer, organizing coins and bills for safekeeping.
- Scanning barcodes with the scanner, manually entering barcodes if necessary.
- Managing customer payments (checks, cash, credit/debit cards), issuing receipts.
- Responding to customer inquiries.
- Handling returns and product refunds quickly and professionally.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Manager
Dépanneur 7 Jours
2017.02 - 2018.08
- Understanding the store's business operations, highlighting current promotions to customers.
- Ensuring the cash register displays are well-maintained, reporting supply needs.
- Processing over 30 transactions per day accurately at a steady pace.
- Supervising self-checkout registers, managing customer flows, intervening if necessary (manually entering barcodes, correcting errors).
- Providing assistance and guidance to customers to complete their purchases or find an item, to enhance their satisfaction level.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
Baccalauréat Internationale et DES - Tous les domaines
Collège Saint-Louis
Lachine, Québec 2016.08 - 2021.06
Real Estate License - Real Estate
College Immobilier Du Quebec
Montreal, QC10.2024
DEC - Science Nature
Cégep André-Laurendeau
Montréal, Québec 2022.09 -
Skills
- Excellent presentation
- Sales pitch
- Handling gestures and postures
- Customer advice
- Sales techniques
- Customer service
- Time Management
- Problem-solving skills
- Teamwork and Collaboration
- Customer Service
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Certificate obtained from MIT in AP Microeconomics online.
- Certificate obtained from MIT in Energy and Thermodynamics online.
- Certificate obtained from ANU (Australian National University) in Astrophysics online.
- Certificate obtained from Harvard in Computer Science online.
Timeline
DEC - Science Nature
Cégep André-Laurendeau
2022.09 -
Sales Associate
Rogers - Fido
2022.07 - Current
Brand Manager - Ecommerce and Digital Marketing
Shopify
2020.03 - 2022.01
Customer Service Manager
Club Entrepot
2019.09 - 2020.06
Manager
Dépanneur 7 Jours
2017.02 - 2018.08
Baccalauréat Internationale et DES - Tous les domaines
Collège Saint-Louis
2016.08 - 2021.06
Real Estate License - Real Estate
College Immobilier Du Quebec
- Certificate obtained from MIT in AP Microeconomics online.
- Certificate obtained from MIT in Energy and Thermodynamics online.
- Certificate obtained from ANU (Australian National University) in Astrophysics online.
- Certificate obtained from Harvard in Computer Science online.
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