Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

JAY SHROFF

Stittsville

Summary

Proven leader with a track record of enhancing profitability and fostering inclusive team environments at QSR Group. Excelled in financial and inventory management, boosting efficiency and customer satisfaction. Skilled in leadership and customer relationship management, achieving significant service quality improvements without compromising operational excellence. Seeking to leverage my comprehensive experience in a dynamic environment to contribute to organizational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

GENERAL MANAGER AT WENDYS

QSR GROUP
04.2024 - Current
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Lead a team of managers and staff, providing coaching, training, and performance evaluations to foster a productive work environment.
  • Oversee day-to-day operations, including staff management, financial oversight, and customer relations, ensuring smooth and efficient business performance.
  • 5+ years of experience in a customer service oriented role

RESTAURANT MANAGER AT WENDYS

QSR GROUP
09.2023 - 03.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

RESTAURANT MANAGER AT TIM HORTONS

QSR GROUP
10.2022 - 08.2023
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Managed payroll, scheduling, and employee performance evaluations, fostering a positive work culture.
  • Ensured the restaurant met all health and safety regulations, maintaining a clean and organized environment.
  • Supervised all restaurant operations, ensuring compliance with company policies and procedures.
  • Conducted regular staff meetings to communicate goals, address challenges, and maintain a cohesive team environment.
  • Implemented marketing initiatives to boost sales, including promotions and community engagement activities.

STORE MANAGER AT STARBUCKS

COMPASS GROUP, CANADA
10.2021 - 03.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

SHIFT SUPERVISOR

COMPASS GROUP, CANADA
01.2019 - 09.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.

CREW MEMBER

COMPASS GROUP, CANADA
09.2016 - 12.2018
  • Worked front counter, back store and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitiazed.
  • Assisted other team members to achieve goals.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Stocked shelves to organize aisles in assigned department.

Education

PG DIPLOMA - Hospitality Management

Humber Institute of Technology And Advanced Learning
Toronto, ON
08.2018

BACHELORS IN HOSPITALITY MANAGEMENT -

Institute of Hotel Management
INDIA
06.2015

Skills

  • Efficient multi-tasker
  • Leadership & Team Management
  • Financial Management
  • Inventory Management
  • Training and coaching
  • Staff Management
  • Customer Relationship Management
  • Verbal and written communication
  • P&L Management

Languages

English
Professional Working

Certification

Basic FST

First aid

Timeline

GENERAL MANAGER AT WENDYS

QSR GROUP
04.2024 - Current

RESTAURANT MANAGER AT WENDYS

QSR GROUP
09.2023 - 03.2024

RESTAURANT MANAGER AT TIM HORTONS

QSR GROUP
10.2022 - 08.2023

STORE MANAGER AT STARBUCKS

COMPASS GROUP, CANADA
10.2021 - 03.2022

SHIFT SUPERVISOR

COMPASS GROUP, CANADA
01.2019 - 09.2021

CREW MEMBER

COMPASS GROUP, CANADA
09.2016 - 12.2018

PG DIPLOMA - Hospitality Management

Humber Institute of Technology And Advanced Learning

BACHELORS IN HOSPITALITY MANAGEMENT -

Institute of Hotel Management

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