Jonathan Rivera
San Jose
Summary
Strategic leader skilled in managing multiple priorities and resolving critical issues in time-sensitive environments. Committed to achieving team goals through resourcefulness and collaboration. Experienced in developing and maintaining high-performing teams while driving continuous improvement initiatives.
Overview
9
9
years of professional experience
Work History
SUPERVISOR
White Fire
San Jose
09.2022 - Current
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
DELIVERY CLERK
Caliva
San Jose
07.2019 - 09.2022
- Improved delivery efficiency by optimizing route planning and utilizing GPS navigation systems
- Enhanced customer satisfaction through timely and accurate deliveries, ensuring proper handling of packages
- Streamlined delivery processes by maintaining thorough records of shipments, pickup times, and delivery confirmations
- Collaborated with team members to maximize productivity and meet daily delivery goals
- Assisted warehouse staff with order preparation, packaging materials handling, and loading/unloading trucks for efficient delivery operations
- Maintained vehicle safety by conducting routine inspections and addressing any necessary repairs promptly.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
THIRD KEY MANAGER
Mainland Skate & Surf
San Jose
09.2017 - 07.2019
- Achieved sales targets by implementing upselling techniques and sharing product knowledge with customers
- Built rapport with customers through strong interpersonal skills, fostering repeat business and generating positive word-of-mouth referrals
- Researched customer inquiries to provide accurate and timely answers
Education
Bachelor of Science -
San Francisco State University
San Francisco, CASkills
- Operations Management
- Process management
- Inventory Oversight
- Process Improvement
- Data Analytics
- Team Leadership
- Strategic Planning
- Staff Discipline
- Goal-Oriented
- Effective communication
Timeline
SUPERVISOR
White Fire
09.2022 - Current
DELIVERY CLERK
Caliva
07.2019 - 09.2022
THIRD KEY MANAGER
Mainland Skate & Surf
09.2017 - 07.2019
Bachelor of Science -
San Francisco State University