Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Timeline
Generic

Jay Patel

Toronto,ON

Summary

Dynamic and goal-oriented professional with extensive experience in client engagement, customer service, sales and Cash Management. Proven skills in financial needs analysis, problem resolution, and product knowledge and built key relationships with guest from roles as a Restaurant Service Supervisor and Cashier. Adept at suggesting solutions, navigating software applications, and achieving targets. Graduate in International Business Management, currently preparing for the CSC license to transition into the finance and banking sector. Committed to teamwork, accountability, and continuous learning, ready to excel as a Financial Services Representative and achieve financial goals.

Overview

2
2
years of professional experience

Work History

Restaurant Service Supervisor

CN Tower
06.2023 - Current
  • Engaged with customers to provide an exceptional client experience, ensuring their dining needs were met and resolving any issues promptly.
  • Proactively suggested menu items and promotions to customers, enhancing their dining experience and driving sales.
  • Conducted regular office meetings with staff to discuss performance, share updates on new campaigns, and ensure alignment with company goals and standards, including contingency planning.
  • Implemented efficient problem resolution strategies to handle customer complaints and feedback effectively, even during high-speed outages.
  • Used dual monitors and various software applications to manage reservations, staff schedules, and inventory, demonstrating lead planning and agent connection.
  • Led and implemented marketing campaigns aimed at boosting sales and promoting new menu items, developing events models to attract more patrons.

Cashier

Bar Burrito
Toronto, Ontario
06.2022 - 04.2023
  • I ensured the authenticity of our guest experiences by leveraging technology and mobile banking for seamless transactions.
  • Provided excellent customer service with meticulous attention to detail, ensuring accurate order taking and payment processing.
  • Utilized point-of-sale (POS) systems efficiently to manage transactions, ensuring smooth handling of product offerings and promotions.
  • Demonstrated strong communication and listening skills to maintain high call quality during interactions with customers.
  • Ensured a secure workspace by following cash handling procedures and safeguarding sensitive customer information.
  • Managed cash efficiently, built key relationships with customers and staff, and surrounded myself with a dedicated team to enhance service quality and foster strong relationships.

Education

International Business

Seneca College of Applied Arts And Technology
North York, ON
12-2023

Skills

  • Client Engagement
  • Financial Needs Analysis
  • Product Knowledge
  • Customer Service
  • Motivated and Passionate
  • Communication Skills
  • Problem Resolution
  • Team Collaboration
  • Computer Navigation
  • Focus to details
  • Media Training

Accomplishments

  • Global Young Achiever Award 2024 Regional Award Winner, North America

Prince's Trust & Prince's Trust Canada

Volunteer Experience

United Way Committee Member, CN Tower

  • Actively participated in organizing fundraising events and community outreach initiatives to support United Way's mission of improving lives and strengthening communities.

Timeline

Restaurant Service Supervisor

CN Tower
06.2023 - Current

Cashier

Bar Burrito
06.2022 - 04.2023

International Business

Seneca College of Applied Arts And Technology

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Jay Patel