Jay PAtel

Shift Manager

Pizza Hut

08.2023 - Current

Supervise Restaurant Operations: Oversee all aspects of daily operations, including kitchen and dining area. Ensure staff adheres to Pizza Hut standards and procedures to deliver a consistent customer experience.
Lead and Train Staff: Manage, mentor, and train team members, including pizza makers, servers, and delivery drivers. Ensure staff understands their roles, works efficiently, and provides excellent service to customers.
Ensure Product Quality: Monitor the preparation and presentation of food to ensure that it meets Pizza Hut's quality standards. Ensure consistency in product and food safety.
Customer Service Excellence: Address customer concerns and complaints, ensuring a quick and effective resolution to enhance customer satisfaction and loyalty.
Inventory and Ordering: Manage inventory of food, beverages, and supplies. Place orders with suppliers as needed to ensure there are no shortages and that stock is rotated according to Pizza Hut’s guidelines.
Health and Safety Compliance: Ensure food safety protocols, health codes, and sanitation standards are strictly followed by all staff members. Maintain cleanliness in both front-of-house and back-of-house areas.
Staff Scheduling: Create and manage staff schedules to ensure there is adequate coverage during peak hours, ensuring the restaurant runs smoothly at all times.
Manage Operational Efficiency: Ensure efficient cash handling, monitor labor and food costs, and minimize waste. Assist in achieving operational goals, including speed of service and profitability.
Team Motivation: Foster a positive team environment, encourage collaboration, and ensure high employee morale to provide excellent customer service.

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