Summary
Overview
Work History
Education
Skills
SUMMARY OF QUALIFICATIONS:
Certification
Timeline
Generic

Jay Patel

Summary

Highly accomplished, results-driven, and experienced Microsoft Azure certified IT professional with expertise in implementing and maintaining infrastructure and designing automated solutions to enhance business functionality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Azure Support Engineer

Softchoice
08.2021 - Current
  • Analyze and troubleshoot complex Azure technical support incidents and problems for external clients
  • Provide mentorship and guidance on configuration and deployment of Azure IaaS, PaaS and SaaS services
  • Demonstrate excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities
  • Create Application Service Principle, use Azure Key Vault and Azure managed identity to ensure that applications are using a secure authentication mechanism
  • Proactively ensure Application credentials and certifications are up to date to avoid downtime of clients' infrastructure and recommend customers to improve their security posture
  • Automating manual processes using cloud technologies and leveraging Azure PowerShell to reduce repetitive tasks and eliminate misconfigurations done by manual tasks
  • Create Documentation, implement code configuration, and execute changes in accordance with Change Management procedures
  • Ensure all the procedures are followed according to ITSM best practices and use ServiceNow to work on incidents, service requests, and change tickets
  • Escalate potential problems and client support issues to management or third-party vendors as per the SLA contract
  • Carry pager and available24x7 to provide on-demand support in the event of an outage

Sr. Analyst, Technology Support

CIBC (Canadian Imperial Bank of Commerce)
01.2019 - 07.2021
  • Proactively analyzing and reviewing repetitive tasks and providing a recommendation to stakeholders to automated processes via System Center (SCCM)
  • Assisting Level3 engineers to investigate root cause for endpoint issues related to In-Place Update (IPU), OSD (Operating Systems Deployment), Hardware Performance, and Application Crashes
  • Performing preventive maintenance and enhancement activities, such as testing and deployment of operating systems and application releases on more than40 different hardware models
  • Maintain and modify automated operating system deployment (OSD) and In-Place update task sequences to facilitate operating systems release and new hardware requirements
  • Monitor and investigate client issues; identify and resolve medium to highly complex issues and provide written documentation on escalated issues
  • Provide accurate information to businesses on management, security, and service delivery for Windows10 platforms
  • Managed and provided engineering-level support on monthly Windows patch management process through SCCM to meet the compliance standards of CIBC to improve security on endpoints
  • Certify Windows10 operating system release based on SDLC process cycles
  • Conduct full analysis of business users' requirements and provide accurate advice on design strategy and management for the new Windows platform
  • Troubleshoot and identify the root cause of complex application, hardware, and operating system issues

Education

Computer Systems Technology - Networking

Centennial College
Toronto, ON
12.2018

Skills

  • Networking: SSH, DNS, DHCP, Load balancer, Routing and switching, TCP/IP, VPN, Virtual Network
  • Operating system: Red Hat, CentOS, MS Windows10, Azure Stack HCI, MS Windows Server, Hyper-V, VMWare ESXI
  • Programing Language: Widows PowerShell, Shell Scripting, Azure PowerShell, Terraform
  • Service Desk System: JIRA, Service Now

SUMMARY OF QUALIFICATIONS:

  • Skilled Azure cloud platform specialist with proven track record of managing clients' infrastructure and providing incident response & resolution and providing mentorship on multiple cloud services.
  • Provide L2 and L3 technical support to clients and business users to ensure that business-critical applications are functional in accordance with the Service Level Agreement (SLA).
  • Actively engage in client escalation and provide appropriate support during outages and downtime.
  • Possesses a solid mix of technical background in managing devices in a large enterprise and automation development skills to reduce manual efforts.
  • A clear understanding of the Software Development Life Cycle process to consistently create engineering and operation processes by analysis, development, and testing.
  • Excellent communication skills, and leadership skills, with the ability to build, produce, and succeed.
  • Succeeds in a fast-paced and challenging environment to meet the desired business requirements and is passionate about learning new technology.
  • Proficient in documentation and understanding business needs to deliver project goals in a timely fashion.

Certification

  • Microsoft Azure Solutions Architect Expert (AZ-305)
  • Microsoft365 Certified: Modern Desktop Administrator Associate
  • Microsoft365 Security Administrator Associate (MS-500)
  • Microsoft Azure Security Engineer Associate (AZ-500)
  • HashiCorp Certified: Terraform Associate (003)

Timeline

Azure Support Engineer

Softchoice
08.2021 - Current

Sr. Analyst, Technology Support

CIBC (Canadian Imperial Bank of Commerce)
01.2019 - 07.2021

Computer Systems Technology - Networking

Centennial College

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Jay Patel