JAY PATEL
Regina,Canada
Summary
Knowledgeable Industrial Engineer skilled in process improvements, equipment design and waste reduction. Strategic planner and analytical problem solver. History of improving production and maximizing efficiency.
www.linkedin.com/in/jmpatel2403
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
The Home Depot Canada
02.2023 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Represent the store as a key carrying/manager-on-duty (e.g., opening and closing store, signing for deliveries and price reductions, handling store level complaints in person or over phone).
Department Supervisor
The Home Depot Canada
07.2022 - 02.2023
- Manage Associate performance through communication of responsibilities and goals, reward and recognition, documenting and evaluating performance, providing informal and formal performance-based feedback, completing Associate Reviews and Performance Appraisals and providing appropriate follow- up
- Communicating store sales, event and promotional activity through Rallies, regular department meetings and communication binder
- Review and reconcile sales, inventory, and other reports as they relate to Key Performance Indicators for assigned department in order to maintain profitability, identify trends, define problems and develop and implement appropriate actions
Continuous Improvement (CI) Co-op Student
Hylife Foods
05.2021 - 12.2021
- Analytical and root cause problem solving to support improvement projects
- Design custom modification and station using AutoCAD Inventor for in house fabrication
- Understand and value stream map key processes
- Support the assessment of process performance against key performance indicators (KPI’s)
- Document processes, collect and analyze data and interact with employees and leaders
- Assist in the determination and documentation of Standard Operating Procedures (SOP’s)
- Assist with the development of equipment Preventative Maintenance (PM) programs
- Drafted equipment layout plans to enhance workplace efficiency for new and existing production floors.
- Streamlined material handling and material flow procedures to reduce overall production times and shorten lead times on custom orders.
Appliance Sales Specialist
The Home Depot Canada
12.2020 - 07.2022
- Provide customers with specialized and sound advice on all home appliance products as well as supporting products, warranty plans, and financing plans (if applicable), with the focus being on closing the sale
- Achieve the weekly, monthly, and annual sales targets while meeting margin goals
- Proactively approach customers to offer the best customer service and assess their needs.
Trainee Engineer
LARSEN & TOUBRO LIMITED (L&T) Vadodara Heavy Engineering Works
06.2019 - 10.2019
- Studied and understand engineering drawings used in industries and learned various methods for detecting flaws in parts
- Learned about fabrication problems and ways to resolve them
- Dealt with vendors and maintained accurate records
- Observed TIG and SAW welding, shielding gases and filler metals used
- Exposure to plasma cutting and water jet cutting
Education
Master of Engineering - Industrial System Engineering
University of Regina
Regina, SK05.2022
Bachelors of Engineering - Mechanical Engineering
Gujarat Technological University
Ahmedabad, GJ, IN05.2019
Skills
- AutoCAD 2D-3D, AutoCAD Inventor, Solid works,
- Microsoft Office, MS Project, Simulink and Minitab
- Lean Principles and Six Sigma Green Belt
- Customer Relationship Management
- Quality Assurance, KPI Monitoring and Process Improvement
- Issue and Conflict Resolution
Certification
- E.I.T.
- AutoCAD Inventor
- Six Sigma Green Belt
- SAP (on going)
- SQL (on going)
- Foundation of Leadership
Timeline
Customer Experience Manager
The Home Depot Canada
02.2023 - Current
Department Supervisor
The Home Depot Canada
07.2022 - 02.2023
Continuous Improvement (CI) Co-op Student
Hylife Foods
05.2021 - 12.2021
Appliance Sales Specialist
The Home Depot Canada
12.2020 - 07.2022
Trainee Engineer
LARSEN & TOUBRO LIMITED (L&T) Vadodara Heavy Engineering Works
06.2019 - 10.2019
Master of Engineering - Industrial System Engineering
University of Regina
Bachelors of Engineering - Mechanical Engineering
Gujarat Technological University
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