Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jay Nagda

Ethobicoke,ON

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Service Crew Member

McDonald's Restaurant
03.2023 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
  • Streamlined order processing by communicating effectively with fellow crew members and management staff.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Contributed to the achievement of sales targets through upselling food items when applicable.

Accounting and Finance Executive

Sovereign Tradexport Pvt Ltd
08.2020 - 11.2022
  • Achieved company growth by implementing strategic marketing plans and business development initiatives.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Increased revenue through effective negotiation of contracts with clients and suppliers.
  • Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Implemented cost-saving measures through reevaluation of supply chain management practices.
  • Expanded market presence by identifying new business opportunities and forging strategic partnerships.

Business Development Executive

Think And Learn Pvt Ltd
01.2020 - 04.2020
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Generated revenue growth by developing and executing targeted sales strategies to expand market share.
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
  • Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
  • Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
  • Delivered presentations at industry conferences, raising company profile and attracting potential clients.

Customer Service Representative

ICICI Bank Ltd
09.2018 - 10.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Education

Global Business Management - IBM

Humber College
Toronto, ON
08.2024

Bachelor's in Management Studies - Finance

Somaiya College of Arts, Commerce And Science
Mumbai, India
03.2018

Skills

  • Basic food preparation
  • Safe handling standards
  • Food preparation procedures
  • Cleaning and sanitizing
  • Performance Improvement
  • Payment Processing
  • Scheduling
  • Food Safety
  • Relationship Building
  • Upselling abilities
  • Strong Work Ethic
  • Customer Service
  • Team Collaboration

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6 staff members.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Languages

English
Hindi
Gujarati

Timeline

Service Crew Member

McDonald's Restaurant
03.2023 - Current

Accounting and Finance Executive

Sovereign Tradexport Pvt Ltd
08.2020 - 11.2022

Business Development Executive

Think And Learn Pvt Ltd
01.2020 - 04.2020

Customer Service Representative

ICICI Bank Ltd
09.2018 - 10.2019

Global Business Management - IBM

Humber College

Bachelor's in Management Studies - Finance

Somaiya College of Arts, Commerce And Science

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Jay Nagda